François Carlier
Nivelles
Summary
Delivering secured digital business capabilities through people, systems and data.
Pragmatic and visionary IT executive with 20+ years of relevant experience in delivering innovative solutions and operational supports in various industries. Proven track of multicultural cross functional team leadership deploying successful complex projects. Passionate about technologies and what it can offer to drive business efficiency and opportunities.
Overview
31
31
years of professional experience
Work History
Global ICT Director (CIO)
Prayon SA
01.2021 - Current
- Company Overview: Private and state owned company leader in phosphorus chemistry
- Define and execute the global IT strategy
- Define the 5 years IT Strategical and Tactical Plan including cybersecurity
- Ensure the financial planning of the 5 years plan
- Design the future organization and mission of the IT organization
- Identify digitalization opportunities and transform those opportunities into business value
- Execute ERP transition plan from SAP/R3 to SAP for Hana
- Private and state owned company leader in phosphorus chemistry
- Reshape the IT organization from local silos to one global service organization
- Fix the basics in terms of maintenance and knowledge management
- Create a cybersecurity department and deploy cyber resilience
- Mission and vision aligned shared with the Prayon Leadership Council
- New organization chart and new position approved and funded
- IT 5 years strategy and tactical plan to support it
- Work in progress: New plant integration, Headquarter move into new building, ERP modernization
IT Global Service Delivery Director
TD Williamson
01.2019 - 01.2021
- Company Overview: Privately held company leader in pipeline maintenance
- Manage the delivery of the global digital experience to business operations
- Lead the Global Business Relationship practice to capture the needs and ensure the delivery of digital capabilities to business operation in close collaboration with Global Applications, Global Infrastructure and Security teams
- Leverage ITIL ServiceNow modules in service delivery practices
- Define global software and hardware lifecycle policy
- Harmonize global support practices
- Lead a team of 24 persons across 8 locations in charges of application and infrastructure support and maintenance provide 24/24 service
- Privately held company leader in pipeline maintenance
- Deploy the global BRM practice in all locations
- Deliver digitalized improved industrial processes leveraging existing application landscape
- Implement IT service quality metrics
Sr IT Business Relationship Manager EAM & FEAP
TD Williamson
01.2015 - 01.2019
- Company Overview: Privately held company leader in pipeline maintenance
- Manage the relationship between business operations, IT department and 3rd party services for 6 manufacturing sites and 20 service centers
- Capture and consolidate business requirements across locations, propose priorities and deliver approved projects
- Lead IT project and service delivery in Eastern Hemisphere (AU, SG, IN, RU, NO, BE, FR & AE)
- Build and Lead the global Service Desk in India
- Lead the global Business Intelligence and data practice
- Sustain quality services to operation while downsizing IT operations
- Manage site closing activities
- Privately held company leader in pipeline maintenance
- Successfully manage the IT part of a Business Unit divesture headquartered in France
- Transition to ServiceNow cloud service for incident, request & change management
- Identified opportunities for process improvements, resulting in increased efficiency and cost savings.
IT Manager Europe Middle East and Africa
TD Williamson
01.2013 - 01.2015
- Company Overview: Privately held company leader in pipeline maintenance
- Lead the local IT team and coordinate the implementation of IT solutions in the manufacturing and field services department in Belgium, France, Norway, Russia and Dubai
- Manage the European IT teams
- Deploy and support ERP systems
- Manage the IT service catalogue
- Optimize remote support
- Privately held company leader in pipeline maintenance
- Delivery of the OneERP solution at TDW Belgium
- Solution designed in the US based on Microsoft AX & CRM
- Deliver the OneERP solution in France across 3 legal entities including EDI & barcoding & labelling systems
- Cloud migration of the project quality system of the Offshore Business Unit
IT Director Europe
Bemis Europe
01.2008 - 01.2013
- Company Overview: Bemis is NYSE manufacturing company active in flexible packaging and pressure sensitive
- Lead an international team of 30 IT persons located in 3 countries
- My mission was to ensure availability and enhancements of all IT aspects of 6 industrial plants running 24h/24h
- Define the European IT strategy aligned on the Global IT strategic plan
- Plan & deliver corporate ERP solutions
- Ensure cross functional process optimisation and industrialisation including change management and training coordination
- Implement data quality management to support operation
- Streamline the financial and operation reporting systems
- Design and deploy technical solutions to support World Class Manufacturing processes
- Increase operational efficiency and reduce cost of operations
- Manage budgetary planning and financial reporting
- Change management
- Data centers and service desk consolidation
- Bemis is NYSE manufacturing company active in flexible packaging and pressure sensitive
- Creating one IT team across multiple locations
- Build project management to ensure reliability in solution delivery
- Hardware lifecycle management to ensure regular replacement and increase availability
- Design & deployed an OEE applications connected to machine PLC to support manufacturing performance global initiative
- Harmonize financial and HR system across Europe
- Deploy manufacturing ERP in Belgium
- Retire legacy systems
- One service desk operating from various locations
Information Technology Manager Marketing & Sales
Novartis Pharma France
01.2005 - 01.2008
- Company Overview: Novartis is one of leading company in pharmaceutical industry
- Lead a team of 8 project managers responsible to define, implement and operate the Marketing and Sales organization (1400 persons) all the IT aspects with a budget of 4M€
- Specify, develop and maintain CRM (Siebel), Business Intelligence and Territory management systems
- Manage large deployment project (800 remote users upgrade, Siebel Upgrade, …)
- Ensure document and knowledge management + Computer Validation systems (Gape)
- Negotiate and manage contracts and SLA with service providers (>2.000.000€)
- Manage the relationship with the European and Global teams (Synergies)
- Novartis is one of leading company in pharmaceutical industry
- 10% reduction on operational costs and service level improvement
- Process redesign of budget planning, expense notes, entry/departure
- Deployment of automated performance and diagnostic management with Cognos Reporting for 800 persons
IT Director
Novartis Pharma Belgium
01.2002 - 01.2004
- Company Overview: The Belgian subsidiary employ 360 persons and booked a turnover of 160 million €
- Lead a team responsible for all aspects of the Information Technology and Information Security in the company
- Manage infrastructure in the perspective of group consolidation and cost reduction
- Lead the local project ERP to migrate to the Global standard SAP implementation
- (FI/CO/MM/SD/WM) from blue print to support
- Implementation of WEB based support application (Central Purchasing, Intranet,)
- Creation of European core Datwarehouse data model structure enabling reuse in other countries
- Cost center management /resources management/technical business cases
- The Belgian subsidiary employ 360 persons and booked a turnover of 160 million €
- Migrate the local SAP to global core solution in a 6 months' project
- Implement central purchasing
- Workstation migration to windows XP (software asset management, application streamlining, support and ticketing)
- Deploy intranet platform using integrated workflow and content management
Technical Service Manager
Belgacom Mobile (Proximus)
01.2000 - 01.2002
- Company Overview: Belgacom Mobile is the joint venture of Belgacom and one of the largest international mobile operators (Vodaphone)
- Lead a team responsible to specify, develop and maintain mobile oriented software (SMS/WAP)
- Integrate third party software within the Belgacom Mobile Technical environment (Provisioning, Billing, Reporting, CRM, Trouble Ticketing, Security)
- Contractual and financial negotiation with content service provider
- Cost center management /resources management/technical business cases
- Belgacom Mobile is the joint venture of Belgacom and one of the largest international mobile operators (Vodaphone)
OSS Requirements Manager
Belgacom Mobile (Proximus)
01.1997 - 01.1998
- Company Overview: Belgacom Mobile is the joint venture of Belgacom and one of the largest international mobile operators (Vodaphone)
- Organise and manage a team responsible to gather and validate engineering requirements in terms of configuration, performance and fault management to guarantee high quality network supervision software
- Design, document and extend the network measurement datawarehouse to ensure technical reporting and vendor benchmarking
- Belgacom Mobile is the joint venture of Belgacom and one of the largest international mobile operators (Vodaphone)
Network Configuration Analyst (E&O NQ)
01.1994 - 01.1997
Traffic Engineer (E&O RF Engineering)
Belgacom Mobile(Proximus)
01.1994 - 01.1997
Education
Master of Finance & Economy - Financial And Economy
ICHEC
Brussels06-1992
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Project management
- Team management
- Budget management
- Change management
- Contract and vendor management
Timeline
Global ICT Director (CIO)
Prayon SA
01.2021 - Current
IT Global Service Delivery Director
TD Williamson
01.2019 - 01.2021
Sr IT Business Relationship Manager EAM & FEAP
TD Williamson
01.2015 - 01.2019
IT Manager Europe Middle East and Africa
TD Williamson
01.2013 - 01.2015
IT Director Europe
Bemis Europe
01.2008 - 01.2013
Information Technology Manager Marketing & Sales
Novartis Pharma France
01.2005 - 01.2008
IT Director
Novartis Pharma Belgium
01.2002 - 01.2004
Technical Service Manager
Belgacom Mobile (Proximus)
01.2000 - 01.2002
OSS Requirements Manager
Belgacom Mobile (Proximus)
01.1997 - 01.1998
Network Configuration Analyst (E&O NQ)
01.1994 - 01.1997
Traffic Engineer (E&O RF Engineering)
Belgacom Mobile(Proximus)
01.1994 - 01.1997
Master of Finance & Economy - Financial And Economy
ICHEC
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