Francesco Serafini
Kraainem
Summary
Dynamic professional with a diverse skill set across photography and client engagement. Facilitates immersive experiences by crafting tailored tours that resonate with varying audiences. Leverages technical proficiency and a positive attitude to enhance service delivery and client satisfaction
Overview
33
33
years of professional experience
Work History
Guide touristique (gastronomique)
Doeatbetter
Bruxelles
06.2025 - Current
- Developed customised tourist routes featuring key stops based on interests and local heritage.
- Led engaging tours tailored for diverse groups, promoting accessibility and inclusion.
- Delivered English-language guidance, enriching tourist experience for diverse groups.
Colgate
Procter & Gamble
Bruxelles (Anderlecht)
01.2016 - 06.2016
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
Photography Teacher
Italian Consulate/Photo Academy/Freelance
Bruxelles
01.2009 - 12.2011
- Delivered constructive feedback on student assignments to improve skills and understanding. on students' work.
- Encouraged students to embrace challenges through collaborative learning and creative experimentation.
- Organised engaging extracurricular activities and projects to enrich student experience.
Helpdesk Inbound/Outbound
For Canon Europe/Clearblue/Louis Vuitton/Alcatel..
Bruxelles (Evere)
01.2003 - 04.2010
- Executed tasks efficiently in a timely manner.
- Réalisation des tâches confiées en suivant les procédures et les instructions données.
- Pour Canon Europe, j'ai accompli différentes tâches :Helpdesk (inbound &outbound) pour tous les produits de la gamme Canon;c'était du B to C.
- Ensuite J'ai travaillé comme ICT pour Canon Europe.
- Managed complaints with calm, clear communication and problem-solving.
Trainer for Chrysler company in Italie
Techteam
Brussels
01.2004 - 04.2004
- Facilitated training for Chrysler mechanics on new management programme across Italy to enhance service delivery.
Photographe
Various Companies
Brussel
10.1993
- J'ai été photographe professionnel pour diverses entreprises et événements.
- Organisation de shooting photo en extérieur.
- Création de books selon les demandes des clients.
Education
passez - level 2.1
Het Huis van het Nederlands
Brussel07-2024
Baccalauréats - economic section
European School Uccle
Brussel07-1989
Graduat - Art/Photographe
Ecole Agnes Varda
Brussel07-1996
Skills
- Guided tours
- Culinary knowledge
- Tourism development
- Customer relationship management
- Client service
- Public speaking
- Training facilitation
- Entertainment
- Photography
- Positive attitude
- Cultural awareness
- Creative problem solving
Languages
Italien
Français
Anglais
Flamand
Espagnol
Interests
- Photo exhibition about my personal creation "My vision of Japan"
- I create my own Japanese Film Festival "Beyond Japan Film Festival" (5th edition)
Timeline
Guide touristique (gastronomique)
Doeatbetter
06.2025 - Current
Colgate
Procter & Gamble
01.2016 - 06.2016
Photography Teacher
Italian Consulate/Photo Academy/Freelance
01.2009 - 12.2011
Trainer for Chrysler company in Italie
Techteam
01.2004 - 04.2004
Helpdesk Inbound/Outbound
For Canon Europe/Clearblue/Louis Vuitton/Alcatel..
01.2003 - 04.2010
Photographe
Various Companies
10.1993
passez - level 2.1
Het Huis van het Nederlands
Baccalauréats - economic section
European School Uccle
Graduat - Art/Photographe
Ecole Agnes Varda