Flavius IGREȚ

Successfully transitioned to the new organization following the project transfer, maintaining support for the existing customer and contributing to multiple telecom projects.

• Expanded my responsibilities after joining the new organization, continuing support for the existing customer while contributing to new 5G deployment, integration, and network optimization projects.
• Performed second-line maintenance, troubleshooting, and correction of network configuration issues on transmission networks.
• Coordinated planned network activities, work orders, and incident resolution, ensuring timely execution and minimal service impact.
• Managed field service activities by coordinating service partners and external technicians.
• Validated network configurations, licenses, and performance while maintaining accurate technical documentation.

• Performed second-line maintenance, troubleshooting, and correction of network configuration issues across RNC, BSC, NodeB, eNodeB, BTS, and transmission networks.
• Coordinated planned network activities, work orders, and incident resolution, ensuring timely execution and minimal service impact.
• Validated network elements, configurations, licenses, and performance to ensure compliance with design specifications and operational standards.
• Managed field service activities by coordinating service partners and external technicians, providing technical guidance and task oversight.
• Maintained accurate technical documentation, tracked configuration changes, and collaborated with internal and external stakeholders to support network operations.

• Oversaw daily NOC activities, coordinating escalations, investigations, and team workload to maintain efficient incident management.
• Provided L2 technical support by monitoring the network, analyzing major outages, and coordinating resolution of critical incidents.
• Mentored new team members, maintained operational documentation, and drove process improvements to enhance team performance.

• Monitored network performance, analyzed traffic, and responded to alarms to maintain service availability and SLA compliance.
• Performed advanced troubleshooting and coordinated outage resolution to restore services with minimal customer impact.
• Collaborated with NOC, L2 Support, ICM, and customers, ensuring clear communication and timely updates during incident management.

• Supervised daily operations and personnel, ensuring efficient operational, procurement, and delivery processes.
• Coordinated commercial department activities, including workflow planning, process implementation, and customer-focused operations.
• Supported company growth through client acquisition, commercial strategy execution, and competitor analysis.

• Merchandise need assessment and keeping the relationship with the distributors, submitting offer requests.
• Supervisioning of the offers made/received and the payment flow from the suppliers to the end-client.
• Stock analysis, cross-checking the documents of the components avaiable and usable for delivering a high-end final product to the customer.