Summary
Overview
Work History
Education
Skills
Timeline
Generic
Flavio Franzoni

Flavio Franzoni

Berlin

Summary

Dynamic professional with a proven track record in customer service and logistics management for well known international brands. Expert in resolving customer issues and optimizing production processes. Strong organizational skills and a commitment to ensuring customer satisfaction drive my success in team leadership and operational efficiency.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Social Media Agent

Concentrix GmbH
03.2025 - Current

Social Media Customer Support Service in Meta Pro Team, a contracted service for Meta Platforms, Inc.


  • Identifying and resolving customer's issues on Meta platforms (mainly Facebook and Instagram);
  • Communication with customers via chat and telephone.


Production Manager

Smunch.co - Shiver Nebula GmbH
09.2022 - 12.2024
  • In-House Restaurant Management
  • Team Leading
  • Production Planning
  • Shifts Planning
  • Personnel Management

Logistics Manager

Global Logistics Systems Italy S.p.a
02.2005 - 12.2021
  • Logistic Management
  • Shipping Management
  • Shifts Planning
  • Team Leading
  • Customer Support

Education

High School Diploma -

Carducci Institute
Fermo, Italy

No Degree - IT Technic Professional Course

Da Vinci Institute
Fermo, Italy

No Degree - Typist And Elabographer Professional Course

Carducci Institute
Fermo, Italy

Skills

  • Resolving customer issues
  • Service support
  • Call management
  • Order fulfillment
  • Customer service and care
  • Schedule management
  • Client interviews
  • Problem-solving skills
  • Organizational skills
  • Customer needs determination
  • Technical support
  • Problem-solving
  • Ensuring customer satisfaction
  • Staffing management
  • Inventory coordination
  • Cost control
  • Manufacturing management
  • Quality assurance controls
  • Production optimization
  • Storage oversight
  • Supplies inventory
  • Logistics management
  • Employee supervision
  • Warehouse operation oversight

Timeline

Social Media Agent

Concentrix GmbH
03.2025 - Current

Production Manager

Smunch.co - Shiver Nebula GmbH
09.2022 - 12.2024

Logistics Manager

Global Logistics Systems Italy S.p.a
02.2005 - 12.2021

High School Diploma -

Carducci Institute

No Degree - IT Technic Professional Course

Da Vinci Institute

No Degree - Typist And Elabographer Professional Course

Carducci Institute
Flavio Franzoni