Flavio Franzoni
Berlin
Summary
Dynamic professional with a proven track record in customer service and logistics management for well known international brands. Expert in resolving customer issues and optimizing production processes. Strong organizational skills and a commitment to ensuring customer satisfaction drive my success in team leadership and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Social Media Agent
Concentrix GmbH
03.2025 - Current
Social Media Customer Support Service in Meta Pro Team, a contracted service for Meta Platforms, Inc.
- Identifying and resolving customer's issues on Meta platforms (mainly Facebook and Instagram);
- Communication with customers via chat and telephone.
Production Manager
Smunch.co - Shiver Nebula GmbH
09.2022 - 12.2024
- In-House Restaurant Management
- Team Leading
- Production Planning
- Shifts Planning
- Personnel Management
Logistics Manager
Global Logistics Systems Italy S.p.a
02.2005 - 12.2021
- Logistic Management
- Shipping Management
- Shifts Planning
- Team Leading
- Customer Support
Education
High School Diploma -
Carducci Institute
Fermo, ItalyNo Degree - IT Technic Professional Course
Da Vinci Institute
Fermo, ItalyNo Degree - Typist And Elabographer Professional Course
Carducci Institute
Fermo, ItalySkills
- Resolving customer issues
- Service support
- Call management
- Order fulfillment
- Customer service and care
- Schedule management
- Client interviews
- Problem-solving skills
- Organizational skills
- Customer needs determination
- Technical support
- Problem-solving
- Ensuring customer satisfaction
- Staffing management
- Inventory coordination
- Cost control
- Manufacturing management
- Quality assurance controls
- Production optimization
- Storage oversight
- Supplies inventory
- Logistics management
- Employee supervision
- Warehouse operation oversight
Timeline
Social Media Agent
Concentrix GmbH
03.2025 - Current
Production Manager
Smunch.co - Shiver Nebula GmbH
09.2022 - 12.2024
Logistics Manager
Global Logistics Systems Italy S.p.a
02.2005 - 12.2021
High School Diploma -
Carducci Institute
No Degree - IT Technic Professional Course
Da Vinci Institute
No Degree - Typist And Elabographer Professional Course
Carducci Institute
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