Ferdinand Ndamyuwera
Herzele
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
RingTwice
Brussels
01.2018 - Current
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Implemented security measures such as antivirus software installation and firewall configuration.
Computer Support Technician Internship
Dub info
Brussels
03.2015 - 09.2016
- Used remote login tools to assist clients with technical and product questions.
- Performed daily maintenance of computer systems to keep network processes fluid.
- Provided training to end-users on how to use various software programs.
- Maintained positive working relationship with fellow staff and management.
- Configured and installed hardware components such as printers, scanners, monitors, laptops, and other peripherals.
Education
High School Diploma -
Coften IT Training Center
Brussels06-2008
Skills
- Remote Support
- Software Installation
- Network Administration
- Technical Support
- Data Recovery
- Hardware Diagnostic
- LAN/WAN
- DHCP/DNS Ethernet and Firewall Proficient
- Issue Troubleshooting
Affiliations
Music Production
Certification
- ITIL
- IT Technician Pc&Network support
- Web Design on going training
Languages
French
First Language
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
Dutch
Intermediate (B1)
B1
References
References available upon request.
Timeline
IT Technical Support Specialist
RingTwice
01.2018 - Current
Computer Support Technician Internship
Dub info
03.2015 - 09.2016
High School Diploma -
Coften IT Training Center
- ITIL
- IT Technician Pc&Network support
- Web Design on going training
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