Felipe Roberti Neto
Customer Support Specialist (International Breakdown Assistance)
Elewijt
Summary
Multilingual Customer Support Specialist with over 10 years experience delivering high-quality support across diverse sectors including technology, telecommunications, and energy. Skilled in proactive problem-solving, customer relationship management, and technical troubleshooting. Proven ability to deliver seamless support in international environments, ensuring customer satisfaction and fast issue resolution. Fluent in English, Spanish, and native Portuguese; basic conversational in Italian, complemented by ongoing study of French.
Overview
17
17
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Technical Support Engineer
Hewlett Packard Enterprise
12.2021 - 9 2022
- Engaged in proactive troubleshooting and managed escalations, maintaining customer satisfaction through a client-centered approach
- Remote technical dedicated technical support, ensuring seamless communication and swift issue resolution for Deutsche Telekom.
- Skills Highlighted: Client Communication, Proactive Problem Solving, International Customer Support
Technical Support Engineer
ScyllaDB
03.2021 - 09.2021
- Company Overview: DBaaS providing remote support for NoSQL databases
- Delivered remote support for NoSQL databases, ensuring high-quality service for U.S.-based clients by quickly resolving performance issues
- Collaborated cross-functionally with Sales and Engineering teams, fostering a teamwork-driven approach to client success
- Skills Highlighted: Multilingual Support, Remote Troubleshooting, Customer-Centric Mindset
- DBaaS providing remote support for NoSQL databases
Sales Engineer Representative
Tungsram
09.2018 - 02.2021
- Company Overview: Remote pre-sales technical support and customized solutions provider
- Provided pre-sales technical support and customized solutions to clients, leveraging strong communication skills to ensure client satisfaction and growth
- Spearheaded customer engagement efforts, demonstrating commitment to meeting diverse client needs across international markets
- Remote pre-sales technical support and customized solutions provider
Consular & IT Support Officer
Consulate General of Brazil
03.2010 - 07.2018
- Company Overview: Providing technical and customer support to Brazilian nationals
- Delivered technical and customer support to Brazilian nationals, managing challenging cases with empathy and precision
- Actively engaged in IT troubleshooting, ensuring database integrity and optimal system performance
- Skills Highlighted: Problem Solving, Client Communication, Cross-Cultural Sensitivity
- Providing technical and customer support to Brazilian nationals
Sales Engineer
Grupel Power Generator Sets
10.2008 - 01.2010
- Provided technical support to customers during pre-sales consultations, addressing concerns and offering solutions tailored to their needs. I prepared proposals and quotations for a range of industrial diesel generators, with powers from 40 to 1250kVA addressing clients' specific needs for the Portuguese and African markets.
- Develop and ensure customer satisfaction.
Sales Trainee
General Electric Company
12.2006 - 03.2008
- Prepare and quote proposals for low voltage solutions, energy distribution companies, panel builder partners, and electrical material distributors in Portugal, the Azores, and Madeira. Regularly contacted distributors, representatives, and customers for feedback and to resolve troubleshooting questions via phone/email to ensure high customer service. Participated in and assisted with the preparation of national trade shows with our customers, including meetings and presentations.
Customer Support
Netcabo - Portugal Telecom
10.2004 - 11.2006
- Provided exceptional customer support, addressing technical issues promptly and efficiently to minimize downtime for clients.
Education
Bachelor of Science - Electrotechnical Industrial Automation
Federal University of Technology - Brazil
Skills
Problem-Solving
Customer Relationship Management
Remote Support
Teamwork and Collaboration
Critical Thinking
Interpersonal Communication
System Configuration Changing
Customer Service
Multilingual Communication
Adaptability
Teamwork
Diplomacy/Listening
Websites
Certification
MongoDB Certified DBA
Accomplishments
IT - Technical Course/HighSchool Graduate - Brazil
Volunteer médecins du monde, Lisbon/Portugal
Summer Course Germany Language, Cologne/Germany
Portuguese Team EU Youth Voice, Metz/France
University College of Engineering, Copenhagen/Denmark
International School of Storytelling, Brighton/England
Timeline
Technical Support Engineer
Hewlett Packard Enterprise
12.2021 - 9 2022
Technical Support Engineer
ScyllaDB
03.2021 - 09.2021
Sales Engineer Representative
Tungsram
09.2018 - 02.2021
Consular & IT Support Officer
Consulate General of Brazil
03.2010 - 07.2018
Sales Engineer
Grupel Power Generator Sets
10.2008 - 01.2010
Sales Trainee
General Electric Company
12.2006 - 03.2008
Customer Support
Netcabo - Portugal Telecom
10.2004 - 11.2006
Bachelor of Science - Electrotechnical Industrial Automation
Federal University of Technology - Brazil
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