Fatima Ezzahra LATRECH
Human Resources Manager
Valença,16
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
BTScom, Networks & Telecommunications
04.2022 - 10.2023
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Validate the HR project schedule with the hierarchy
- Provided expert guidance on labor laws and regulations, recruitment, training, career management, compensation, etc.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Oversee payroll management in its entirety and ensure its processing via Sage
Production Manager - HR
Mahola Maroc, ARMONIA Group
05.2016 - 04.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Recruitment Officer
Institute of Aviation Trades
12.2015 - 05.2016
- Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Evaluated applicant qualifications against position requirements, identifying top candidates for further consideration by hiring managers.
- Enhanced candidate experience by implementing streamlined recruitment processes and personalized communication strategies.
- Created and delivered HR training sessions to staff, managers and executives.
Customer Service Advisor
Phone Serviplus
10.2015 - 11.2015
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Training Officer
AXA Assurance
09.2012 - 09.2013
- Supported career advancement for employees through personalized coaching and mentoring sessions.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Identified training needs and planned classes accordingly.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
Client Network Animator - CRM
LYDEC
07.2011 - 10.2011
- Recommended products to customers, thoroughly explaining details.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
Market Study Officer
Maroc Soir Group
06.2011 - 07.2011
- Develop and administer questionnaires about the visibility of the group's media and sales and input responses into Sphinx
- Analyze the results and provide recommendations to upper management
Marketing Analyst
Tree Art
06.2010 - 09.2010
- Participated in ongoing professional development opportunities to stay current on best practices within the field of marketing analytics.
- Worked closely with creative teams to develop eye-catching visuals that aligned with overall marketing messaging and strategy objectives.
- Analyzed third-party data and investigated new growth opportunities.
- Conduct a study on the awareness and brand image of one of the agency's clients ("Develop and administer the questionnaire, input responses, analyze the results, create a communication plan")
Education
MBA - Marketing Management And Research
Higher School of Commerce And Management "ESCM - C
Casablanca, Morocco 04.2001 -
Bachelor of Arts - Marketing And Advertising
Higher School of Commerce And Management "ESCM - C
Casablanca, Morocco 04.2001 -
Associate of Arts - Marketing
International School of Commercial Action "ESIAC"
Casablanca, Morocco 04.2001 -
High School Diploma -
High School
Casablanca, Morocco 04.2001 -
Skills
Staff Management
Recruitment
Leadership Development
Employee Relations
Payroll Administration
Human Resources Operations
Microsoft Office proficiency
Analytical Skills
Languages
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Intermediate (B1)
Timeline
Human Resources Manager
BTScom, Networks & Telecommunications
04.2022 - 10.2023
Production Manager - HR
Mahola Maroc, ARMONIA Group
05.2016 - 04.2022
Recruitment Officer
Institute of Aviation Trades
12.2015 - 05.2016
Customer Service Advisor
Phone Serviplus
10.2015 - 11.2015
Training Officer
AXA Assurance
09.2012 - 09.2013
Client Network Animator - CRM
LYDEC
07.2011 - 10.2011
Market Study Officer
Maroc Soir Group
06.2011 - 07.2011
Marketing Analyst
Tree Art
06.2010 - 09.2010
MBA - Marketing Management And Research
Higher School of Commerce And Management "ESCM - C
04.2001 -
Bachelor of Arts - Marketing And Advertising
Higher School of Commerce And Management "ESCM - C
04.2001 -
Associate of Arts - Marketing
International School of Commercial Action "ESIAC"
04.2001 -
High School Diploma -
High School
04.2001 -
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