Fatima Bouzrouti
Anderlecht
Summary
I am self-motivated and have a strong sense of personal responsibility.
I have excellent verbal and written communication skills and aspire to be an empathetic leader. In my previous work, I have always shown respect, kindness and help when needed. I have extensive experience in resource planning and leading white-collar teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resource Planning Officer - Project & Delivery
TUC Rail
03.2020 - Current
- Supporting the senior management with planning and allocation of resources
- Continuous follow up of the planning in interaction with management
- Detecting difficulties in the under- and over-allocation and come up with solutions
- Monitoring of workload of coworkers and guarantee to maintain and assure a healthy work environment
- Watch over the existing planning processes, look for improvements, taking initiative to enhance the existing processes
- Building strong relationships with internal and external stakeholders
Staff Planning Navigator - People & Culture
IKEA
07.2014 - 12.2019
- Person of contact between senior management and employees
- HR experience: social legislation, work regulations, contracts, payroll, unions, trainings
- Supporting the business partners / stakeholders
- Define and steer with the managers towards recommended contract mixes
- Managing, coaching and back-up of the central resource planners
- Forecasting, optimizing contract structures & scheduling
- Matching business requirements and availabilities of co-workers
- Follow-up, adapt and optimize staff planning processes
- Training and development of her team (around 4 people)
- Part of the recruitment process of IKEA Anderlecht
After Sales Manager - Customer Relations
IKEA
02.2010 - 07.2014
- Team Manager of < 25 coworkers
- Secured operational services according to national and global guidelines
- After sales services: customer files, invoicing, transport services
- Implemented new projects: digital shopping experience
- Interviewed, recruited and trained new onboarding candidates
- Made evaluations and created personal development plans
- Established and implemented departmental policies, goals and objectives according to national and global guidelines
- Identified trends and assessed opportunities to improve processes and execution
- Developed project plans identifying key issues, approaches and performance metrics
Education
Bachelor of Science - Education
Erasmushogeschool Brussel
Brussel09.2010
Skills
- MS Office: Excel, Word, PPT etc
- MS Project
- PowerBI
- Selor language certificate
- Training skills
Certification
Is available as from 01/08/2023
Languages
Dutch
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Intermediate (B1)
Timeline
Resource Planning Officer - Project & Delivery
TUC Rail
03.2020 - Current
Staff Planning Navigator - People & Culture
IKEA
07.2014 - 12.2019
After Sales Manager - Customer Relations
IKEA
02.2010 - 07.2014
Bachelor of Science - Education
Erasmushogeschool Brussel
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