Falak Khan
Brussels
Summary
Friendly guest service professional bringing several years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
Overview
5
5
years of professional experience
Work History
Guest Relation Executive
Gautam Hotels And Resorts
Khajuraho
02.2022 - 11.2023
Guest Service Associate
Syna Heritage Hotel
Khajuraho
01.2019 - 05.2021
- Maintenance of computers, coordinating service, and maintaining communication between guest and the organization
- Key responsibilities include resolving issues, managing feedback, and enhancing overall customer satisfaction
- Strong communication and problem solving skills are essential in this role.
Industrial Training Front Office & F&B Service
The Lalit Temple View
Khajuraho
11.2018 - 12.2019
On- Job Training Front Office
Radisson Jass Hotel Khajuraho
Khajuraho
02.2019 - 05.2019
Education
Bachelor of commerce -
Maharaja Chhatrasal Bundelkhand University
04.2020
Ministry of Tourism Government of India, National Hospitality Skill Certificate -
Conducted by Food Craft Institute, Khajuraho
12.2019
MP Board high school 10th -
All Saint's English h.sec. School
MP Board Higher Sec 12th -
All Saints English Higher Sec. School Khajuraho
Skills
- Guest Relations
- Hospitality industry experience
- Customer Relations
- Tourism Knowledge
- Maintenance Coordination
- Guest Services
- Guest communication
- Computer Skills
- Relationship Building
- Professionalism
Personal Information
- Date of Birth: 21/11/2000
- Nationality: Indian
Languages
Hindi, English
Starting learning french
Timeline
Guest Relation Executive
Gautam Hotels And Resorts
02.2022 - 11.2023
On- Job Training Front Office
Radisson Jass Hotel Khajuraho
02.2019 - 05.2019
Guest Service Associate
Syna Heritage Hotel
01.2019 - 05.2021
Industrial Training Front Office & F&B Service
The Lalit Temple View
11.2018 - 12.2019
Bachelor of commerce -
Maharaja Chhatrasal Bundelkhand University
Ministry of Tourism Government of India, National Hospitality Skill Certificate -
Conducted by Food Craft Institute, Khajuraho
MP Board high school 10th -
All Saint's English h.sec. School
MP Board Higher Sec 12th -
All Saints English Higher Sec. School Khajuraho
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