Fabrice Lion
Huy
Summary
A sales professional (10+ years) looking for an extraordinary opportunity, motivated, efficient and energetic with proven organizational skills. Open-minded. Passionate and driven to excel. Goal-oriented and committed to high customer satisfaction and high sales targets. Interested in exceeding sales targets with a unique ability to adapt to diverse customers and close large sales volumes. Able to lead teams. I have always contributed to the success of the company through my performance. Analyze performance and help them improve their skills. Develop strategies with management to help salespeople perform. Solve complex problems. Ensure that each salesperson's (KPI) goals are met as well as the team's goals. Bilingual French - English and basic Spanish (still learning).
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Diligent with strong background in handling customer inquiries efficiently and maintaining high customer satisfaction. Proven track record of resolving issues promptly and professionally, contributing to team success. Demonstrated expertise in communication and problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Career Break
N/A
11.2024 - 01.2026
Account Manager
Telenet BV
05.2024 - 10.2024
- Acquisition of new customers in a segmentation between 9 and 500 employees in the province of Hainaut. Tracking of opportunities in a CRM, team meetings and 1 to 1. Customer follow-up, sales report. Self-training of new products of the Telenet Business company. Negotiation with public administrations as well.
- Developed strategic partnerships with clients to foster satisfaction and promote long-term retention.
- Analyzed client specifications and crafted bespoke solutions to achieve desired outcomes.
- Administered a varied portfolio of accounts, prioritizing timely communication and proactive problem-solving strategies.
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored solutions to meet client needs and objectives.
Account Manager
Payhubgrade
08.2022 - 07.2023
- Providing payment solutions to businesses (Payment Terminal, Online Payment) Negotiating transaction fees. Acquisition of new customers, monitoring of existing customers. My customers are 3 and 4 star hotels, groups of several restaurants, starred restaurants. We make our terminals available in the form of purchase, rental or leasing.
Account Manager
The Rent Company
01.2022 - 08.2022
- We provide Notebooks/Chromebooks to Colleges, Universities. I am negotiating a 36-48 months contract with the IT and Directors. Schools/Parents will either lease or purchase our laptops + our service.
Account Manager
Vivawallet
08.2019 - 11.2020
- Telephone or door-to-door prospecting for new B2B prospects. Present the company and the benefits of Vivawallet services and products (Banking terminals, E-commerce payment solution). Opening of the bank account of new customers, installation and activation of products with new customers. Follow-up of customers with exceptional service 7 days a week. Meeting with the Sales Director once a week and team meeting every week as well. Achieving and exceeding quarterly targets imposed by Management in Greece. Developing a relationship of trust with all customers.
Sales Manager South
Smart Services Network, Orange Telecom
01.2018 - 07.2019
- Contact person between the management of Smart Services Network and a network of 1,700 French-speaking freelancers working full time and / or in secondary activity. Organize meetings with freelancers in the field to analyze their performance in sales and recruitment. Participation in meetings with the Sales Director and Management to analyze KPI's, organize events, incentives, develop new strategies to help freelancers perform in the field and prepare leadership day's. Reward our freelancers with a presentation speech organized every 3 months (Rewards, thanks, announcement of new incentives, etc.). Participate in travel incentives with the self-employed. Collaborate with all departments for the smooth running of the company (Marketing, Fraud, Finance, Management).
Sales Manager
ENI
06.2016 - 10.2017
- Sales Director of a team of 5 sales staff in Wallonia and Brussels for ENI energy products. Performance report to management. Coaching of 5 Sales representatives in the field by providing customer support.
Account Manager
Bugesco, Luminus
09.2015 - 01.2016
- Responsible for the sale of Luminus products and services to the self-employed and to companies (Soho & PME, High Voltage) Achieve business goals. Focus on acquiring new customers. Analyze customer needs and the evolution of the market and competitors in order to present a precise and competitive oier. Develop a relationship of trust with all customers. Maintain current customers satisfied by delivering exceptional customer service on a daily basis. Collaboration between diierent departments. Report the figures to the Sales Manager.
International Account Manager
Mapcreator
02.2015 - 06.2015
- Responsible for sales of mapping software (Maps4news) for France, Belgium, Canada and Africa. Prospecting for potential clients (local newspapers, international newspapers). Training and coaching (via video call or in the field) given to journalists, editors, Make sure sales targets are met. Collaborate with the different departments so that the end user of the software is fully satisfied.
Account Manager
Mobistar, Orange
10.2009 - 10.2014
- Responsible for the sale of Mobistar - Orange products and services to the self-employed and to companies. Achieve business goals. Focus on acquiring new customers. Analyze customer needs and the evolution of the market and competitors in order to present a precise and competitive oier. Develop a relationship of trust with all customers. Maintain current customers satisfied by delivering exceptional customer service on a daily basis. Collaboration between diierent departments. Report the figures to the Sales Manager.
Flight Attendant
Ryanair
01.2006 - 09.2006
- Safety - welcoming passengers, in-flight service, flight report, announcements on board and in airports.
Call Center Agent
IPG Globalnet - Target Power Group - Teleperformance
01.2003 - 02.2009
- Several temporary missions for different call centers. Sales of telecom products by telephone Reception of calls. Problem solving. Troubleshooting. In - out bound.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized call center software to manage customer interactions and track service requests.
- Collaborated with team members to enhance communication strategies and improve overall customer satisfaction.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
No Degree - Spanish Language And Literature
National University of Colombia
Bogota - Colombia12.2023
High School - Economics
Ipes Huy 2
Huy06.1993
Skills
- Ability to adapt
- Account management
- B2B
- Banking
- Business development
- Call Center
- Coaching
- Collaboration
- Committed
- CRM
- Customer needs
- Customer orientation
- Customer satisfaction
- E-commerce
- Energetic
- Finance
- Football
- Goal-oriented
- High Voltage
- KPI's
- Lead teams
- Leadership
- Leasing
- Marketing
- Negotiation
- Networking
- Online Payment
- Open-minded
- Organizational skills
- Organize
- Passionate
- Presentation
- Prospecting
- Providing customer support
- Purchase
- Recruitment
- Result oriented
- Safety
- Sales
- Sales targets
- Strategies
- Team spirit
- Telecommunications
- Telephone Reception
- Troubleshooting
- Work under pressure
- Call center operations
- Payment processing
- Customer communications
- Team development
Affiliations
President of a Borussia Dortmund fan club
Certification
- Certified Cercom, Sales Techniques, Mobistar - Orange
- Ryanair, Cabin Crew Member training
Languages
French
English
Spanish
Timeline
Career Break
N/A
11.2024 - 01.2026
Account Manager
Telenet BV
05.2024 - 10.2024
Account Manager
Payhubgrade
08.2022 - 07.2023
Account Manager
The Rent Company
01.2022 - 08.2022
Account Manager
Vivawallet
08.2019 - 11.2020
Sales Manager South
Smart Services Network, Orange Telecom
01.2018 - 07.2019
Sales Manager
ENI
06.2016 - 10.2017
Account Manager
Bugesco, Luminus
09.2015 - 01.2016
International Account Manager
Mapcreator
02.2015 - 06.2015
Account Manager
Mobistar, Orange
10.2009 - 10.2014
Flight Attendant
Ryanair
01.2006 - 09.2006
Call Center Agent
IPG Globalnet - Target Power Group - Teleperformance
01.2003 - 02.2009
No Degree - Spanish Language And Literature
National University of Colombia
High School - Economics
Ipes Huy 2
Hobbies
Networking, culture, City-trips (Travels), I visited several American, European and African cities. Restaurants, walks, fitness at home.