Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Fabio Di Folco

Roma,RM

Summary

Quality Specialist with expertise in ISO 9001, CAPA procedures, and regulatory compliance interpretation. Proven track record in delivering quality training, conducting internal audits, and implementing corrective actions. Adept at documentation reviewing, SOP development, and audit preparation. Demonstrates a continuous improvement mindset with strong skills in process optimisation, root cause analysis, and performance evaluation. Known for proactive approach, attention to detail, and effective team leadership. Career goal: to drive excellence in quality management through innovative solutions and continuous improvement methodologies.

Driven professional with keen aptitude for quality assurance and problem-solving. Skilled in process optimization and stakeholder communication, demonstrating adaptability and commitment to continuous improvement. Poised to enhance product quality and operational excellence within organization.

Highly skilled Quality Specialist, known for enhancing operational excellence and driving continuous improvement initiatives. Leveraged analytical skills to identify processes and service inefficiencies, implementing strategic solutions that improved product quality and compliance. Recognized for fostering collaborative environments and leading cross-functional teams to achieve measurable quality advancements.

Dedicated FedEx Employee with twenty years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

21
21
years of professional experience
7
7
years of post-secondary education

Work history

Operations Quality Specialist

FedEx Express
, Italy
05.2023 - Current
  • Conducted detailed audits for adherence to industry standards.
  • Facilitated cross-department meetings for better understanding of organisational goals amongst employees.
  • Championed process improvements, leading to increased efficiency and productivity.
  • Improved customer satisfaction with meticulous quality checks.
  • Delivered timely reports on quality issues for prompt corrective action.
  • Analysed data to identify areas requiring improvement.
  • Streamlined processes by introducing efficient workflow systems.
  • Drove the implementation of new technologies to improve monitoring capabilities.
  • Maintained compliance with all relevant regulations through careful documentation and record keeping.
  • Led training sessions on quality control methods, enhancing staff knowledge and skills.
  • Conducted root cause analysis on defective units, resolved underlying problems promptly.
  • Implemented stringent health and safety measures, resulting in safer workplace conditions.
  • Compiled and analysed test data and results to improve product quality.
  • Investigated quality issues to identify root causes and raise appropriate corrective action.
  • Provided technical support to production teams, guiding processes to maintain quality adherence.
  • Monitored compliance and assisted with adherence to ISO standards and internal quality metrics.
  • Defined quality targets and monitored departmental activities and KPIs to evaluate performance.

Process Improvement Specialist

FedEx Express
04.2019 - 05.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Consistently arrived at work on time and ready to start immediately.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.
  • Handled logistical arrangements for off-site seminars and workshops efficiently.
  • Developed employee skills by delivering comprehensive training programmes.
  • Implemented an interactive e-learning platform, enhanced accessibility of training resources.
  • Evaluated staff performance post-training; provided constructive feedback accordingly.

Operations Integration Trainer

FedEx Express
, Italy
05.2018 - 04.2019
  • Collaborated with diverse teams for successful project completion.
  • Championed introduction of new technologies to enhance operations efficiency.
  • Fostered team culture resulting in heightened staff morale and productivity.
  • Implemented risk assessment methods with a focus on safety measures.
  • Conducted needs analysis to identify skill gaps in workforce.
  • Brought about positive change in employee attitudes towards continual professional development.
  • Facilitated open discussions during sessions, encouraged active participation from attendees.
  • Fostered an environment conducive to learning through engaging and supportive coaching methods.
  • Handled logistical arrangements for off-site seminars and workshops efficiently.
  • Tailored training modules for improved staff productivity.
  • Streamlined onboarding process for new hires by designing a robust orientation programme.
  • Prepared detailed training materials, ensured ease of understanding for all participants.
  • Devised unique training strategies to suit varied learning styles amongst employees.
  • Developed employee skills by delivering comprehensive training programmes.
  • Maintained meticulous records of each participant's progress throughout the course duration.
  • Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
  • Evaluated staff performance post-training; provided constructive feedback accordingly.
  • Collaborated with management to create personalised development plans for employees.
  • Coordinated regular team-building activities, boosted overall morale and teamwork.
  • Complied strictly with company policies whilst developing and executing all training initiatives.
  • Monitored employee progress, offering feedback to management on additional training requirements.
  • Analysed training needs to determine learning styles and skills shortages.
  • Facilitated soft skills training, improving communication and interpersonal abilities.
  • Prepared training materials and supplemental aids to support employee comprehension.
  • Developed effective training manuals, modules and teaching aids.
  • Held refresher courses and workshops to reinforce key concepts and skills.
  • Arranged training to bridge learning gaps and increase department capabilities.
  • Communicated appraisal arrangements, helping employees to achieve personal development goals.
  • Devised and coordinated learning and development activity, aligned with key priorities and objectives.
  • Led department skills assessment audits to recognise successes, learning areas and succession plans.
  • Planned training schedules, prepared materials and booked necessary rooms and facilities.
  • Analysed training requirements at individual, team and organisational level.
  • Formulated training and development programmes to capture measurable improvements.
  • Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
  • Produced training and supportive materials tailored to organisational needs.
  • Developed soft skills by providing training in time-management, problem-solving, and effective communication.
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Adapted session delivery to meet specific needs of professional learners within different environments.

Operations Supervisor

FedEx Express
, Italy
04.2013 - 05.2018
  • Increased overall output through strategic planning and execution.
  • Boosted team performance with regular training sessions.
  • Oversaw order processing, expediting dispatch timescales.
  • Executed quality control measures, maintaining high product standards.
  • Ensured regulatory compliance by conducting routine audits.
  • Built strong vendor relationships to secure favourable terms and conditions.
  • Directed team tasks for improved productivity and staff morale.
  • Championed sustainability initiatives throughout the operation cycle.
  • Scheduled maintenance activities, reducing equipment downtime.
  • Achieved cost reduction with effective resource management.
  • Enhanced operational efficiency by refining workflow processes.
  • Lead recruitment efforts, hiring skilled personnel that strengthened the team.
  • Facilitated inter-departmental communication for smoother operations.
  • Handled customer queries, enhancing client satisfaction levels.
  • Improved service delivery with proactive problem-solving techniques.
  • Managed stock inventory, ensuring timely fulfilment of customer orders.
  • Delegated duties effectively to optimise workforce capabilities.
  • Implemented safety protocols for a safer work environment.
  • Motivated and trained employees to maximise team productivity.
  • Enhanced operational efficiency and reduced labour expenses by developing and optimising standard practices.
  • Created and implemented strategies for improved operational efficiency, maximising profit potential.
  • Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising the work of a six member team.
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising the work of a six member team.
  • Reviewed accuracy and compliance of internal documentation, maintaining reliable and precise business records.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Streamlined processes to improve and optimise office operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Analysed and resolved complex resource management issues for optimised scheduling.

Ramp agent

FedEx Express
, Italy
04.2008 - 03.2013
  • Managed effective communication with flight crew for smooth operations.
  • Contributed to reduced downtime between flights through prompt servicing of aircrafts.
  • Promptly reported any discrepancies or issues regarding freight shipment, aiding in problem resolution.
  • Maintained accurate documentation of cargo loads to ensure proper handling and delivery.
  • Efficiently sorted luggage into correct storage areas thus minimising misplaced items during transit.
  • Conducted regular equipment inspections, preventing potential hazards on the airfield.
  • Promoted operational efficiency by assisting in de-icing procedures when necessary.
  • Collaborated effectively with colleagues, fostering a strong team environment on the ramp area.
  • Ensured safe movement around the tarmac by driving specialised airport vehicles responsibly.
  • Adhered strictly to all relevant regulations, ensuring compliance within the ramp area operation.
  • Streamlined workflow processes to improve turnaround times for planes at gates.
  • Enhanced safety by conducting thorough pre-flight checks of aircraft.
  • Improved punctuality with efficient loading and unloading of shipments.
  • Executed precise calculations for balanced aircraft weight distribution.
  • Facilitated quick turnarounds by coordinating efficiently with ground crew members.
  • Reported equipment malfunctions to supervisors for immediate attention, avoiding delays.
  • Communicated closely with ground crew, flight crew and tow personnel.
  • Checked staff and visitor IDs ahead of airside access for reliable security support.
  • Coordinated ground crew activities, enabling timely task completion according to strict schedules.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Followed safety guidelines when operating in hazardous environments.
  • Followed safety standards for carrying, moving and storing freight.
  • Obeyed weight restrictions when loading cargo into transport.
  • Scanned cargo to keep track of freight movements.
  • Used conveyor systems to move heavy items across internal spaces.
  • Stacked and organised freight at specified areas using boards or pallets.
  • Operated forklifts to lift and move heavy cargo to designated areas.
  • Kept accurate and up-to-date freight records on FWR system.

Courier

FedEx Express
, Italy
11.2004 - 03.2008
  • Loaded and unloaded goods carefully for prevention of damage.
  • Handled customer complaints professionally, resulting in repeat business.
  • Maintained neat and clean appearance whilst delivering parcels to uphold company image.
  • Verified addresses before dispatching parcels to ensure accurate delivery.
  • Ensured customer satisfaction with timely and courteous parcel deliveries.
  • Offered excellent customer service that led to increased client retention rate.
  • Processed paperwork accurately to avoid misplacement of goods.
  • Managed time effectively during peak hours, reducing delivery delays considerably.
  • Checked vehicle daily for optimal safety on the road.
  • Sorted packages according to their destination zones efficiently increasing productivity.
  • Adhered to traffic rules consistently, ensuring safe driving practices.
  • Communicated effectively with dispatch team for seamless operations.
  • Secured all packages effectively prior to transportation, decreasing loss from damages.
  • Followed company protocols strictly to maintain good service standards.
  • Liaised closely with warehouse staff for correct loading of goods onto vehicles.
  • Established efficient routes for minimised fuel consumption.
  • Accelerated delivery times by prioritising urgent parcels.
  • Reduced late deliveries through effective route planning.
  • Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
  • Operated delivery vehicles safely and in adherence with road safety regulations.
  • Developed sense of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Worked efficiently with focus to improve average delivery times.
  • Maintained accurate documentation for pickups and deliveries.
  • Used local road knowledge to achieve faster deliveries compared to previous averages.
  • Communicated with all partners, including dispatchers, upper management and colleagues.
  • Maintained delivery vehicle clean and in safe operating condition.
  • Maintained log of all deliveries and related information for reference and confirmation.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Collected and returned unwanted stock to storage.
  • Alerted customers about delays to pickup or delivery.
  • Alerted customers about delays to pickup or delivery to foster satisfaction.
  • Immediately processed all payments using mobile payment solutions on handheld devices.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Provided special care in delivering fragile and hazardous products.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Located residential and commercial spaces quickly to meet delivery deadlines.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Planned most efficient route to meet daily delivery goals.
  • Sorted goods for delivery based on routes.
  • Maintained positive, helpful attitude to deliver exceptional customer service.
  • Built and maintained strong working relationships with regular customers.
  • Supported customers with special requirements to enhance service.
  • Welcomed guests in friendly, professional manner.
  • Addressed customer questions and escalated customer complaints following established procedures.
  • Conducted deliveries on bikes, foot and in cars.

Education

High School Diploma - Accountant & Commercial Expert

I.T.C.G. Gaetano Matino - Rome
Italy
09.1991 - 06.1995

B1 - Cambridge English: (PET) - English Language

Cambridge English Qualifications
Italy - Rome
09.2004 - 06.2005

B2 - Cambridge English: (FCE) - English Language

Cambridge English Qualifications
Italy - Rome
09.2006 - 06.2009

Skills

  • Quality training delivery
  • Continuous improvement methodologies
  • Corrective actions implementation
  • Documentation reviewing
  • Training delivery
  • Root Cause Analysis
  • Compliance understanding
  • Performance analysis
  • Procedure development
  • Compliance monitoring
  • Continuous improvement
  • SOP development
  • Continuous improvement mindset
  • Flexible
  • Interpersonal communication
  • Team Leadership
  • Attention to Detail
  • Quality Assurance
  • Proactive approach
  • Process optimisation
  • Creative thinking
  • Data analysis
  • Process Improvement
  • ISO-9001 knowledge
  • ISO 9001 certification knowledge

Languages

English
Upper intermediate

Timeline

Operations Quality Specialist

FedEx Express
05.2023 - Current

Process Improvement Specialist

FedEx Express
04.2019 - 05.2023

Operations Integration Trainer

FedEx Express
05.2018 - 04.2019

Operations Supervisor

FedEx Express
04.2013 - 05.2018

Ramp agent

FedEx Express
04.2008 - 03.2013

B2 - Cambridge English: (FCE) - English Language

Cambridge English Qualifications
09.2006 - 06.2009

Courier

FedEx Express
11.2004 - 03.2008

B1 - Cambridge English: (PET) - English Language

Cambridge English Qualifications
09.2004 - 06.2005

High School Diploma - Accountant & Commercial Expert

I.T.C.G. Gaetano Matino - Rome
09.1991 - 06.1995

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Fabio Di Folco