Profil professionnel
Compétences
Expérience
Formation
Informations complémentaires
Languages
Generic
Esteban Hannequart

Esteban Hannequart

HEAD OF TECHNICAL SERVICES
Court-Saint-Etienne

Profil professionnel

Willing to embrace the challenges in relation with IT solutions and Services. Delivering an amazing experience focusing on customer needs & expectations.

Compétences

  • Accountability
  • Team Energizing
  • Fast-Learner
  • Solution-driven
  • Customer focused
  • Create, optimize and transform existing businesses
  • Cross-functional team leadership
  • Build & consolidate strong customer relationships
  • Managing Crisis by defining reactive and appropriate solutions
  • Experience with managing client expectations, deadlines, projects
  • Understanding of IT organizational design and management principles/techniques
  • Build, manage and coach Teams

Expérience

HEAD OF TECHNICAL SERVICES

STANLEY - CRIBMASTER
Bruxelles
2024.01 - Actuel
  • CribMaster is an industrial software located in Brussels (European Head Quarter). CribMaster is the market global leader in inventory and asset management solutions. The company offers different kind of customized IT Solutions for industrial companies in vending & RFID technologies (databases, webservice, interfaces and integration of systems,…).
  • Manage, coach & develop a team of 9 Technical IT Representative.
  • Capture customers requirements in close collaboration with Sales team.
  • Review & collect customer functional processes and define aligned roadmap for next functionalities.
  • Lead Product Development approach by ensuring consolidation of software enhancements & bug fixes.
  • Contribute to beta testing, UAT and validation of new releases.
  • Work in collaboration with production, customer service & other functional departments.
  • Continuous improvements & transition of technical services following ITIL principles.
  • Ensure the follow-up of general Technical Services operations (Professional Services & consulting / Technical Support Engineers / Education & training / Product R&D).
  • CribMaster is an industrial software located in Brussels (European Head Quarter). CribMaster is the market global leader in inventory and asset management solutions. The company offers different kind of customized IT Solutions for industrial companies in vending & RFID technologies (databases, webservice, interfaces and integration of systems,…).

TECHNICAL SERVICES MANAGER

STANLEY - CRIBMASTER
2016.01 - 2024.01

SENIOR TECHNICAL SUPPORT REPRESENTATIVE

STANLEY - CRIBMASTER
2015.01 - 2016.01

TECHNICAL SUPPORT REPRESENTATIVE

STANLEY - CRIBMASTER
2014.01 - 2015.01

PRODUCT EXPERT & SUPPORT ENGINEER

FRESENIUS KABI - FENWAL
2010.01 - 2014.01

Fenwal is an actual division of the Fresenius group (and formerly Baxter). Located in Mont-SaintGuibert, it is the market global leader in blood transfusion and separator connected devices.

SENIOR SERVICE SUPPORT ENGINEER

FENWAL
2008.01 - 2010.01

SERVICE SUPPORT ENGINEER

BAXTER - FENWAL
2007.01 - 2008.01

Formation

Economic and Technical ICT High School -

EPHEC
2004.01 - 2007.01

ITIL V3

APMG International
/2014 - /2014

PRINCE2 Foundation

APMG International
/2013 - /2014

Informations complémentaires

  • Wine tasting
  • Padel sport
  • Slow-tourism

Languages

French
Bilingue
Spanish
Bilingue
English
Courant
Esteban HannequartHEAD OF TECHNICAL SERVICES