Esraa Abikhodr
Dearborn
Summary
Dynamic Sales Manager with a proven track record at Gus’s User Auto Sales, excelling in relationship building and staff management. Spearheaded sales team training, boosting performance and expanding client base through strategic prospecting and excellent customer service. Skilled in maintaining high service standards under pressure, demonstrating both leadership and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Sales Manager
Slim Oil
08.2023 - 06.2024
Sales Manager
Gus’s User Auto Sales
06.2021 - 08.2022
Sales Agent
Nissan of Dearborn
08.2020 - 06.2021
Sales Agent
Eclipse Company
12.2019 - 07.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Event Organizer
Sarai Palace
01.2019 - 12.2019
Waitress , Cash Operator
Country Chicken
01.2019 - 10.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Canton Pita
05.2018 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Computer Science -
Lebanese Candian Umiversity
LebanonSkills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Languages
English
Advanced (C1)
Arabic
Advanced (C1)
French
Beginner (A1)
Timeline
Sales Manager
Slim Oil
08.2023 - 06.2024
Sales Manager
Gus’s User Auto Sales
06.2021 - 08.2022
Sales Agent
Nissan of Dearborn
08.2020 - 06.2021
Sales Agent
Eclipse Company
12.2019 - 07.2020
Event Organizer
Sarai Palace
01.2019 - 12.2019
Waitress , Cash Operator
Country Chicken
01.2019 - 10.2019
Waitress
Canton Pita
05.2018 - 01.2019
Computer Science -
Lebanese Candian Umiversity
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