Erika Longo
MONOPOLI
Summary
Highly skilled flight attendant with solid experience in providing exceptional customer service and ensuring passenger safety on numerous flights. Possess strong communication, problem-solving, and teamwork abilities. Contributed to enhancing onboard experience by implementing feedback-driven improvements and maintaining high standards of comfort and safety for all passengers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
ryanair
Charleroi
05.2024 - Current
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
- Scanned tickets from passengers and welcomed aboard.
- Collected passenger trash during and after flights.
- Responded promptly to customer complaints or requests for service during flights.
- Provided first aid assistance to passengers when necessary.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Dealt with mechanical and passenger emergencies according to standards.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Verified that all doors were secured before take off and landing.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Shop assistant - Warehouse worker
HAPPY CASA STORE SRL
MONOPOLI
05.2023 - 09.2023
- Company Overview: Retail trade of other non-food products nec
Shop assistant
GHIOTTO SRLS UNIPERSONALE
MONOPOLI
07.2022 - 09.2022
- Customer service
- Retail trade of food products
- Kept records of the quantities of food used.
- Ensured that kitchen was kept clean at all times by sweeping floors, washing surfaces.
- Monitored quality control of all dishes served to ensure customer satisfaction.
- Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.
- Assisted head chef by chopping and preparing cooking ingredients.
Receptionist
Sister’s in law
Monopoli
06.2022 - 07.2022
- Greeted customers, answered general questions and directed to appropriate locations.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
SISTER IN LAW B&B
06.2022 - 06.2022
- Company Overview: Accommodation facility
- Accommodation facility
Education
High school degree -
Liceo Linguistico "Polo Liceale Galileo Galilei"
Monopoli01.2022
Skills
- Excellent computer skills
- Compliance and regulations
- Reports and documentations
- Equipment operation
- Initiative-taking
- Baggage handling
- Equipment monitoring
- Special needs assistance
- Maintenance requests
- Emergency equipment assessment
Disclaimer
Taking advantage of the faculty granted by art. 46 D.P.R. 445/2000, aware of the responsibilities and penalties established by law for false attestations and mendacious declarations, under my personal responsibility I declare that the data entered in this CV are truthful., I authorize the processing of my personal data contained in this curriculum vitae pursuant to art. 13 of Legislative Decree 196/2003 'Code regarding the protection of personal data' and art. 13 GDPR (EU Regulation 2016/679).
Personal Information
- Date of Birth: 02/09/03
- Gender: F
- Nationality: Italian
Languages
Italian
First Language
Spanish
Upper Intermediate (B2)
B2
German
Intermediate (B1)
B1
English
Upper Intermediate (B2)
B2
Certification
- English certification: B2
Timeline
Cabin Crew Member
ryanair
05.2024 - Current
Shop assistant - Warehouse worker
HAPPY CASA STORE SRL
05.2023 - 09.2023
Shop assistant
GHIOTTO SRLS UNIPERSONALE
07.2022 - 09.2022
Receptionist
Sister’s in law
06.2022 - 07.2022
SISTER IN LAW B&B
06.2022 - 06.2022
High school degree -
Liceo Linguistico "Polo Liceale Galileo Galilei"