Summary
Professional with solid foundation in banking, prepared to deliver exceptional service and financial guidance. Proven ability to collaborate effectively within teams and adapt to changing needs while consistently achieving results. Skilled in financial analysis, customer relationship management, and regulatory compliance. Reliable, flexible, and driven to exceed expectations in every task.
Driven and personable professional with natural aptitude for building relationships and providing exceptional customer service. Well-versed in financial principles and client needs, with proficiency in analyzing financial documents and offering sound advice. Committed to helping clients achieve their financial goals and enhancing their banking experience.
Personable and engaging with knack for creating memorable experiences. Possesses in-depth knowledge of local history and geography, coupled with excellent communication skills. Aims to inspire and educate visitors, ensuring enriching and enjoyable tours.
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
6
6
years of professional experience
Work History
Banking Advisor
Českosloveská Obchodná Banka A.s.
02.2023 - 02.2025
- Extended and sustained relationships with customers to maintain and grow business.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Worked with customers to procure updated financial information on continuous basis.
- Improved branch sales performance by cross-selling various banking products and services.
- Communicated lending decisions to customers.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
Cosmetics Sales Associate
DM Drogerie Market, S.r.o
11.2021 - 01.2023
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Developed loyal customer relationships by consistently offering exceptional service and follow-up consultations.
- Protected store assets and inventory via loss prevention procedures.
- Processed transactions efficiently while ensuring accuracy and adhering to store policies.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Guide
Hrad Beckov N.o.
06.2019 - 04.2022
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Guided groups of up to 70 people on scheduled tours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
Part-time Job, Sport Store
Exisport PPG Group S.r.o.
10.2018 - 01.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
High School Diploma -
06-2022
Skills
- Client Acquisition Strategies
- Experience with Banking Software Applications
- Investment Portfolio Management
- Education funds
- Tour coordination experience
- Effective time management
- Clean driving record
- Customer Service-oriented
- Public speaking confidence
- First aid training
- Weather preparedness
- Licensed driver in Slovakia
Languages
English
Upper intermediate (B2)
Timeline
Banking Advisor - Českosloveská Obchodná Banka A.s.
02.2023 - 02.2025
Cosmetics Sales Associate - DM Drogerie Market, S.r.o
11.2021 - 01.2023
Guide - Hrad Beckov N.o.
06.2019 - 04.2022
Part-time Job, Sport Store - Exisport PPG Group S.r.o.
10.2018 - 01.2021
Secondary School of Business And Services - High School Diploma,
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