Eric Villemont CV
Boussu
Summary
Drawing on my experience in hospitality, I provide exceptional customer service and thrive in high-pressure situations. My strong attention to detail, conflict resolution skills, and adaptability complement my fluency in multiple languages. Clients frequently commend my attentive and responsive service, as I consistently exceed their expectations.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Au Bureau
Tours
03.2023 - 05.2023
- Efficiently handle all aspects of table service, from order taking to meal delivery.
- Great attention to detail by recalling allergies and specific requests from customers, making sure that dishes met their expectations.
- Managed busy sections of the restaurant on daily basis with excellent performance and customer-focused approach, despite being a relatively new member.
Receptionist (Multifaceted)
L'Étape 84, The People Hostel
Tours
10.2022 - 01.2023
- Provided warm welcoming to ensure a positive guest experience, enhancing their overall satisfaction.
- Proactively attended to guest needs and resolved customer problems, and managed difficult guests to ensure safety and satisfaction.
- Performed extensive post-cleaning room inspections to fulfill guest expectations.
- Managed bar services at the front desk, ably catering to a diverse international clientele.
Hotel Waiter (Multifaceted)
Novotel Hotel
Lille
05.2021 - 07.2021
- Entrusted with the management of VIP clients in a 4-stars hotel : covering the needs of the French rugby team Toulon, as well as other demanding clients.
- Ensured that the rooms met the standards of high-level guests through meticulous cleaning and inspections during the final phase of practices.
- Performed reliably as a waiter at wedding banquets, buffets, corporate conferences, among other events.
Restaurant Waiter
La Table du Boucher
Mons
- Supported other wait staff members when needed during peak times, helping with large groupes.
Restaurant Waiter
Léon de Bruxelles
Tours
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Education
CCA (Cabin Crew Attestation) -
Open Sky Training
Strasbourg, FRA12-2023
MAN Hôtellerie et Restauration -
Institution Ste Jeanne D'Arc
Aulnoye-Aymeries, FRA05-2021
Skills
- Personalized Customer Service
- Effective Communication
- Safety Procedures
- Adaptability
- Team Collaboration
- Patience and Empathy
- Stress Tolerance
- First-Aid Interventions
- Conflict Mediation
Affiliations
- El Salvador Scouts Association
- Gardening
- Cycling
- Working out
- Production Agent, Menissez
- Quai St Martin Gardening
- Production Agent, Menissez
- Quai St Martin (charity center volunteer), Belgium
Languages
French
First Language
Spanish
Proficient (C2)
C2
English
Advanced (C1)
C1
Portuguese
Elementary (A2)
A2
Timeline
Restaurant Waiter
Au Bureau
03.2023 - 05.2023
Receptionist (Multifaceted)
L'Étape 84, The People Hostel
10.2022 - 01.2023
Hotel Waiter (Multifaceted)
Novotel Hotel
05.2021 - 07.2021
Restaurant Waiter
La Table du Boucher
Restaurant Waiter
Léon de Bruxelles
CCA (Cabin Crew Attestation) -
Open Sky Training
MAN Hôtellerie et Restauration -
Institution Ste Jeanne D'Arc
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