Erdem Karaagac
Aiseau-Presles
Summary
Proven specialist at Solar Turbines Inc., adept in customer relations and expert problem-solving, significantly enhanced client satisfaction and operational efficiency. Mentored teams and streamlined processes, driving product improvements and cost reductions. Recognized for exceeding targets and fostering professional growth, showcasing advanced communication and technical skills. I worked at Solar Turbines for 32 years, including 19 years in the Field Repair Group. This group is the elite of Customer Service, as soon as there is a problem our group does everything in place to help the customer as quickly as possible. (engineers, parts, tools, etc...) And this throughout the world.
Overview
33
33
years of professional experience
Work History
Overall Turbines Specialist
Solar Turbines Inc. A Caterpillar
Braine-l'Alleud
01.1991 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- I worked in motorsport for 2 years, building engines for racing cars. (Porsche, BMW, Audi)
Then, I worked for 32 years at Solar Turbines, including 19 years in the Field Repair Group Worldwide. I know the entire range of Solar Turbines. - Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Developed and implemented systems to track customer feedback and satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
Instutitut Professionnel Et Technique De Farcienne
Farciennes, Belgium06.1987
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Technical communication
- Emergency Response
- Improvement plan knowledge
- Issue Research
I speak French, Turkish and English
I was born in Türkiye, so it's my mother tongue. Then in 1971, we went to Belgium for my father's work, I studied and grew up in Belgium. My French and English come from there. Then by working in an American group, I improved my English.
Languages
French
Advanced (C1)
English
Advanced (C1)
Turkish
Advanced (C1)
Timeline
Overall Turbines Specialist
Solar Turbines Inc. A Caterpillar
01.1991 - Current
High School Diploma -
Instutitut Professionnel Et Technique De Farcienne