Success-driven, results-focused, and adaptable IT professional skilled in computer systems, troubleshooting, managing support staff and providing exceptional customer service. CORE STRENGTHS Customer service Troubleshooting systems, Help desk ticketing systems, Active directory user management Office 365 management, Windows 10 administration and Penetration testing
Hi, I’m
Enow Ernest Tafang
Anderlecht
Summary
Overview
4
years of professional experience
Work History
EcosonDenderleeuw
System Administrator/Helpdesk Intern
06.2022 - 09.2023
Job overview
- Troubleshooting and providing technical support to more than 50
employees by responding to end-user phone, email, or chat requests
for support to resolve basic computer, application, system, device,
access, or performance issues. - Created and manage system permissions and user accounts (Active
Directory services). - I handle Upgrading, installing, and configuring Company application
software and computer hardware. - Executed vulnerability assessments and penetration testing for
specific application services , network and servers. - Conducted security audits to identify vulnerabilities.
- Implementing network and Computer Security to enhance system
capabilities.
Jobskillshare Platform
IT Support
01.2023 - 06.2023
Job overview
- Create and manage technical documentation for other JSS members
- Research and develop knowledge base articles for IT support skills on LinkedIn
- Supported and maintained effective relationships with other members
- Strong knowledge of client and server systems using Active Directory and Domain Controllers
- Tracing and reviewing important account information in Office 365.
- Deploying Software to Active Directory Domain Users
ECOBANKDouala
Syst Admin/IT Support Intern
06.2019 - 12.2021
Job overview
- Configured and tested Windows Server operating systems with role
features. - Implemented, developed, and tested installation and update of file
servers, print servers, and application servers of the bank. - Helped to develop several network administration policies that made
support more efficient for more than 500 users. - Help desk for all employees (remotely or on site)
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Ecole-ITBrussels
Master of Science from Cyber Security And Clouding
03.2024
University Overview
University Od BamendaBamenda, Cameroon
Bachelor of Science from Computer Engineering Technology
02.2016
University Overview
Skills
- Networking : LAN, WAN, WI-FI, TCP/IP, DHCP, DNS
- Operating systems : Windows 10, Servers 2016,2019
- Desktop Applications : Microsoft Office 365 applications and third-party desktop applications
- Ticketing Systems : ServiceNow, Cloud Spiceworks, ServiceDesk Plus
- Remote/Shadowing : Zoom, Remote Assistance, Remote Desktop Connection
- Security : Windows Firewall, Windows Defender, Anti Malware, VPN, Proxy Server
- Certifications: CompTIA A (currently ongoing), ITIL 4 (ongoing)
- Help Desk Support Technical Skills
- Programming Language: Python, HTML/CSS
- Pentester/Ethical Hacking
- Scrum
- Threat Assessment
- Other Skills : Technical training, Troubleshooting printers, mobile devices, and familiarity with Mac OS and Linux systems
Languages
English
First Language
French
Upper Intermediate
B2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
IT Support
Jobskillshare Platform
01.2023 - 06.2023
System Administrator/Helpdesk Intern
Ecoson
06.2022 - 09.2023
Syst Admin/IT Support Intern
ECOBANK
06.2019 - 12.2021
Ecole-IT
Master of Science from Cyber Security And Clouding
University Od Bamenda
Bachelor of Science from Computer Engineering Technology
Similar Profiles
Tamir ElgherbawiTamir Elgherbawi
Industrial and Electrical Educator at NERCIA UTBILDNING ABIndustrial and Electrical Educator at NERCIA UTBILDNING AB
Ibrahim AdnaneIbrahim Adnane
Sportif professionnel (Futsal) at Futsal Team CharleroiSportif professionnel (Futsal) at Futsal Team Charleroi
Samiha JarraySamiha Jarray
Professeur histoire et géographie 3em général at LAB Marie CurieProfesseur histoire et géographie 3em général at LAB Marie Curie