Summary
Overview
Work History
Education
Additional Information
Timeline
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Emma Roche

ACT, 2611

Summary

Results-driven Company Manager with 6 years of comprehensive experience leading operations, HR, and strategic growth at Melbourne Coffee. Demonstrated proficiency in managing high-level responsibilities, including cross-company program implementation, system management, and business expansion. Adept at balancing multiple priorities, from strategic planning to daily operations, while consistently enhancing efficiency, profitability, and team performance. Experienced in managing change, adapting strategies to meet evolving goals, and contributing to team success under diverse conditions. Proven record in developing and enforcing operational standards, driving customer service excellence, and overseeing complex HR and payroll functions. Skilled in fostering strong internal and external relationships to ensure seamless communication and business success.

Overview

14
14
years of professional experience

Work History

Company Manager

Melbourne Coffee Europe
04.2019 - 10.2024
  • Led Melbourne Coffee's HQ operations, collaborating directly with the business owner and managing a diverse range of high-level responsibilities across operations, HR & payroll, and team leadership.
  • Responsible for the overall performance of the HQ team, providing direct oversight in all aspects of company management.
  • Drove profitability and performance improvements acrsothrough strategic decision-making, data analysis, and implementation of key operational insights.
  • Responsible for cross-company program management, including researching, selecting, and implementing software systems for procurement, inventory, POS, project management, and employee scheduling. Set up and maintained all programs, providing training to management teams to ensure seamless implementation and operations.
  • Developed and managed the company’s internal Employee Website, which housed training logs, appraisal feedback forms, maintenance logs, and position-specific training courses, ensuring streamlined internal communication and development resources for all staff.
  • Oversaw all aspects of HR and payroll management. Responsible for drafting employee contracts, managing monthly payroll submissions, resolving any errors, and creating fringe benefits packages to ensure employee satisfaction and compliance with local regulations.
  • Led recruitment and staffing for multiple locations, from candidate selection to onboarding and training, establishing a strong company culture and ensuring consistent, high-performance teams across all stores.
  • Played a central role in business growth, including site selection, supplier negotiation, procurement, and recruitment for new stores. Managed the end-to-end process for opening new locations, including design and fit-out operations.
  • Acted as the primary liaison with external specialists (payroll, IT consultants, suppliers, contractors) to ensure smooth and effective collaboration for company operations.
  • Directed social media and online communications, maintaining consistent branding and timely responses across platforms (social media, Google, email), ensuring high-quality engagement and an accurate online presence for all stores.

Branch Manager

Melbourne Coffee Antwerpen-Berchem
03.2018 - 04.2019
  • Oversaw all aspects of store operations, including product quality, employee performance, equipment maintenance, and store presentation & cleanliness.
  • Closely monitored store performance metrics including staffings costs, CoGS and wastage, to enhance profitability.
  • Established quality control protocols, ensured recipe and workflow consistency, and executed management tasks efficiently and effectively.
  • Managed rosters, monitored staffing levels, and ensured seamless communication with payroll.
  • Managed recruitment and employee onboarding, conducted staff appraisals and team meetings, and oversaw training trajectories.
  • Managed ordering, maintained appropriate stock levels, performed regular inventory checks, and maintained relationships with suppliers.
  • Handled daily cash tasks and managed banking procedures.

Nutrition Consultant

Self-Employed
08.2012 - 03.2018
  • Built and maintained professional relationships with medical and health organizations to ensure tailored nutritional advice and support for their clients.
  • Designed and implemented personalized recipes and menu plans that aligned with the specific dietary requirements and health goals of clients.
  • Managed and executed high-quality food photography to showcase recipes and enhance client presentations and marketing materials.
  • Authored, designed, and published books featuring original recipes, menu plans, and nutritional information.
  • Delivered informative presentations on nutrition topics to educate audiences at industry events and professional gatherings.

Freelance Barista & Consultant

Self-Employed
04.2011 - 05.2017
  • Offered guidance and hands-on training to help new coffee shop owners successfully start or improve their businesses.
  • Managed the installation and fine-tuning of coffee machines and related equipment to ensure optimal performance and product quality.
  • Trained employees on proper coffee preparation techniques and routine maintenance tasks to maintain high quality standards and equipment longevity.
  • Worked at new business locations to monitor and maintain uniformity in coffee quality and overall service.
  • Provided support and solutions for problems that arose in daily operations, helping to resolve issues efficiently.
  • Analyzed and improved the layout and organization of cafes to enhance operational efficiency and streamline service processes.

Education

Narrabundah College
Canberra, ACT
12.2005

Alfred Deakin High School
Canberra, ACT
12.2003

Additional Information

  • Attention to detail
  • Organizational and time management skills
  • Team leadership and staff development
  • Effective written and verbal communication
  • Self-motivation and ability to work autonomously
  • Adaptability and flexibility
  • Accountability and dependability
  • Positive attitude and solution-oriented mindset
  • Proficiency in computer applications

Timeline

Company Manager

Melbourne Coffee Europe
04.2019 - 10.2024

Branch Manager

Melbourne Coffee Antwerpen-Berchem
03.2018 - 04.2019

Nutrition Consultant

Self-Employed
08.2012 - 03.2018

Freelance Barista & Consultant

Self-Employed
04.2011 - 05.2017

Narrabundah College

Alfred Deakin High School

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Emma Roche