Emmanuel Aggrey
Automation Expert
Berlin
Summary
Results-driven Information Technology Engineer with a strong background in process automation, IT infrastructure, and security compliance. Passionate about leveraging no-code automation tools like Zapier to enhance business efficiency, streamline workflows, and reduce manual efforts. Adept at analyzing, designing, and implementing automation systems to optimize business processes while ensuring security and compliance.
Overview
9
9
years of professional experience
Work History
Information Security & Compliance Officer
Spryker Systems GmbH
Berlin
12.2024 - Current
- Security systems automation to streamline business processes.
- Develop and enforce security policies, procedures, and controls to comply with industry standards (e.g., ISO 27001, PCI DSS, GDPR).
- Conduct risk assessments and audits to identify vulnerabilities and recommend mitigation strategies.
- Collaborate with IT, legal, and business teams to promote a security-first culture across the organization.
- Oversee vendor risk management and third-party security compliance.
- Provide training and awareness programs for employees on security best practices.
Senior IT Support Engineer
Spryker Systems GmbH
Berlin
08.2021 - 12.2024
- Assessed and identified inefficiencies in IT workflows, implementing automation solutions to eliminate bottlenecks and improve operational efficiency.
- Designed and optimized automated workflows using Zapier, Wakato, API integrations, and industry-leading tools (Asana, Miro, Slack).
- Collaborated with cross-functional teams to integrate multiple business applications for seamless data transfer and workflow efficiency.
- Developed, tested, and deployed automation scripts and workflows that reduced manual workload and improved response times.
- Monitored and fine-tuned existing automation systems to improve performance and resolve issues proactively.
- Trained team members on the effective use of Zapier, Slack workflow automation, and API integrations to promote widespread adoption.
Lead, IT Operations
Ghana Union Assurance Company Limited
Accra
03.2016 - 09.2020
- Oversee the IT infrastructure, including networks, servers, cloud platforms, and enterprise applications.
- Ensure high availability and performance of IT systems through proactive monitoring and maintenance.
- Implement and enforce IT security policies to protect company data and ensure compliance with regulatory standards.
- Lead incident management and disaster recovery planning to minimize downtime and business disruptions.
- Manage IT vendors and service providers, ensuring cost-effective and high-quality service delivery.
Education
Bachelor of Science - Information Technology
BlueCrest University College
Accra, Ghana 05.2016 - 06.2016
Skills
Documentation review
Critical thinking
Training delivery
Time management
Communication
System Automation
Reference
Upon request.
Timeline
Information Security & Compliance Officer
Spryker Systems GmbH
12.2024 - Current
Senior IT Support Engineer
Spryker Systems GmbH
08.2021 - 12.2024
Bachelor of Science - Information Technology
BlueCrest University College
05.2016 - 06.2016
Lead, IT Operations
Ghana Union Assurance Company Limited
03.2016 - 09.2020
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