Emilia Pochowska
Antwerpen,Belgium
Summary
Dynamic and detail-oriented professional with extensive experience in operations planning, troubleshooting, and front desk management. Adept at streamlining processes and enhancing operational efficiency through strategic planning and problem-solving. Proven ability to provide exceptional customer service and support in fast-paced environments. Strong communication and interpersonal skills, with a talent for building positive relationships with clients and colleagues. Committed to maintaining a high level of professionalism and confidentiality.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Shipping Office Clerk/Dock Scheduling
DHL Supply Chain
, The Netherlands
10.2024 - Current
- Handling high-volume paperwork and collaborating with administrators to resolve invoicing and shipping problems.
- Processing invoices and order forms for goods received and shipped for proof of transactions.
- Supporting reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Handling cargo documentation, invoices and inward shipments, ensuring that they are accurate, and comply with relevant customs and immigration procedures. Including GMP Pharma (SOPs) and Hazardous Materials Documentation.
- Monitoring operations and making adjustments as needed.
- Ensuring compliance and safety.
- Data management and reporting.
Front desk officer
DHL Supply chain
, The Netherlands
10.2024 - 12.2024
- Greeting and Welcoming Guests
- Communication management - Answer and Direct Calls, Email Correspondence, Internal Communication
- Manage Appointments and Schedule
- Customer Service - Address and resolve complaints or direct them to the appropriate personnel.
- Maintain Security - Ensure only authorized individuals enter the premises, communicate any security or safety concerns to the relevant authorities.
- Handle Mail and Packages
- Administrative support - Handle filing, photocopying, and document organization tasks to support office operations.
- Maintain a professional appearance
Operation Planner
DSV Solutions
, The Netherlands
02.2022 - 08.2024
- Develop and implement operational plans to meet organizational goals and objectives
- Coordinate and monitor day-to-day operations to ensure efficiency and productivity
- Analyze operational data to identify trends, issues, and areas for improvement
- Design and implement strategies to optimize resource allocation and utilization
Troubleshooter/Logistic Coordinator
DSV Solutions
, The Netherlands
10.2022 - 06.2023
- Monitor, measure, and report on key performance indicators (KPIs) to track progress and ensure targets are met
- Respond to co-workers' inquiries and provide technical assistance via phone, email, or in person
- Identify and diagnose product or service-related issues by utilizing troubleshooting techniques
- Collaborate with cross-functional teams to resolve complex problems and ensure customer satisfaction
- Provide timely updates to customers on the progress of their issues and resolutions
- Continuously update knowledge base and stay up-to-date with new technologies and industry trends
- Contribute to the development of troubleshooting processes and best practices
Education
Diploma of Higher Education - Biology and Chemistry
I Liceum Ogólnokształcące Im. Marii Skłodowskiej
Poland 09.2017 - 06.2020
Skills
- Attention to detail
- Problem-solving
- Planning
- Adaptability
- Microsoft office
- Customer service
- Time management
- Administrative skills
- Verbal and written communication
Languages
Polish
Native
English
Fluent
German
Elementary
Timeline
Shipping Office Clerk/Dock Scheduling
DHL Supply Chain
10.2024 - Current
Front desk officer
DHL Supply chain
10.2024 - 12.2024
Troubleshooter/Logistic Coordinator
DSV Solutions
10.2022 - 06.2023
Operation Planner
DSV Solutions
02.2022 - 08.2024
Diploma of Higher Education - Biology and Chemistry
I Liceum Ogólnokształcące Im. Marii Skłodowskiej
09.2017 - 06.2020
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