Summary
Overview
Work History
Education
Skills
Football
Running
Gym
Languages
Timeline
Generic

Emelton Mabjaia

Antwerp

Summary

A reliable and energetic person with a terrific work ethic and expertise in managing tasks in quick-paced settings. Sports-driven person who likes to be active. I aim to drive customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining a positive, customer-focused store environment. Enthusiastic about resolving issues and maximising company revenue with loyal, happy customers and happy team members.

Overview

2
2
years of professional experience

Work History

Manager

Maxaquene Pool Bar
06.2023 - 09.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.

Waiter

Maxaquene Pool Bar
05.2023 - 06.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Apprentice

Maxaquene Pool Bar
03.2023 - 05.2023
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Developed proficiency in industry-specific tools and software through hands-on training.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Participated in team meetings and contributed valuable input for process improvements.
  • Gained exposure to different departments, broadening my understanding of business operations.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Exhibited a strong work ethic by consistently arriving on time and completing tasks diligently.

Volunteer

1st Of May Orphanage
02.2023 - 03.2023
  • Enhanced community engagement by organizing and leading outreach events.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Intern

AEK
01.2022 - 07.2022
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.

Education

BBA - Entrepreneurship

Karel De Grote University
Antwerp, Belgium
05.2026

High School Diploma -

Penryn College
Nelspruit, South Africa
12.2022

Skills

  • Workforce Management
  • Strategic Planning
  • Policy Implementation
  • Marketing
  • Cross-Functional Teamwork
  • Team Leadership
  • Verbal and Written Communication
  • Conflict Resolution
  • Problem Solving
  • Emotional Intelligence
  • Teamwork and Collaboration

Football

I play football on a regular basis, and it is a dream of mine to one day be a professional football player. 

Running

I enjoy running in the mornings, as I like to keep fit.

Gym

I am always at the gym as I enjoy being active.

Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)

Timeline

Manager

Maxaquene Pool Bar
06.2023 - 09.2023

Waiter

Maxaquene Pool Bar
05.2023 - 06.2023

Apprentice

Maxaquene Pool Bar
03.2023 - 05.2023

Volunteer

1st Of May Orphanage
02.2023 - 03.2023

Intern

AEK
01.2022 - 07.2022

BBA - Entrepreneurship

Karel De Grote University

High School Diploma -

Penryn College

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Emelton Mabjaia