Elsa Qorrolli
Antwerp
Summary
Results-driven business professional with extensive experience in hotel and property management. Founded an intermediary business in 2026, connecting contractors with accommodation in Antwerp. Skilled in relationship-building and problem-solving, with a strong commitment to continuous learning and growth in business management.
Overview
2
2
Languages
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Founder
Gateway Relocations
Prishtina
03.2026 - Current
- Founded an intermediary business in Kosovo in collaboration with CIIA Rentals in Antwerp, specializing in accommodation solutions for subcontractors and contractors working on projects in the Port of Antwerp.•
- Identified and acquired corporate clients, fostering relationships with subcontractors and contractors to secure accommodation for their employees and project teams.
- Conduct client consultations to understand accommodation requirements, including location, budget, preferred apartment type, number of workers, and duration of stay.•
- Negotiated commercial arrangements and coordinated accommodation contracts between corporate clients and the business, collaborating with my Belgian partner managing rental arrangements with apartment providers.
- Coordinate the process from initial client contact and needs assessment through contract agreements, accommodation allocation, and ongoing client communication.
- Maintain long-term business relationships by ensuring client requirements are understood and accommodations arrangements run smoothly throughout the contract period.
- Contributed to business development and operational coordination in a fast-growing accommodation business, achieving significant growth and securing multiple client relationships within the first eight months of operations.
- Develop and maintain a network of international subcontractors, contractors, and accommodation providers to support workforce housing requirements in Antwerp.
Hotel Manager
Cozy Rooms
Antwerp
02.2025 - 03.2026
- Managed daily operations for a family-owned accommodation business in Antwerp, overseeing rooms and studio apartments listed on Airbnb and Booking.com.
- Managed reservations and booking calendars across both platforms, handling guest enquiries, coordinating bookings, and ensuring accurate availability.
- Communicated directly with guests before, during, and after their stays, responding to questions and resolving accommodation-related issues.•
- Oversaw the day-to-day readiness and presentation of accommodation units, helping ensure a smooth guest experience and efficient property operations.
- Coordinated cleaning staff and organized cleaning schedules according to guest check-ins, check-outs, and room availability.
- Monitored inventory and supplies across rooms and studios, identifying missing items and coordinating replenishment to maintain property standards.
Hotel Manager
Hotel Ulpiana
Golem
05.2017 - 09.2024
- Grew up in my family-owned hotel business, founded by my grandfather, gaining practical knowledge of hospitality operations from an early age.
- Took responsibility for hotel bookings, reservations, customer enquiries, telephone calls, and guest relations from the age of 17.
- • Managed booking enquiries and telephone communications alongside my university studies, taking a more active role in daily operations during the summer season.
- Coordinated accommodation arrangements for individual guests and large groups, ensuring reservations and customer requirements were handled efficiently.
- • Supported the smooth running of hotel operations through strong organisation, customer service, communication, and problem-solving skills.
- Co-organised a children’s football tournament held twice a year, liaising with coaches to coordinate travel arrangements, accommodation, activity schedules, and match timetables.
Education
Bachelor of Arts - Management
University Of Sheffield
Thessaloniki, Greece 09.2018 - 10.2026
Skills
Business Development & Client Acquisition
Property & Accommodation Management
Hotel Operations Management
Airbnb & Bookingcom Management
B2B Sales & Client Relationship Management
Contract Negotiation & Coordination
Customer Service & Guest Relations
Booking & Reservation Management
Workforce Accommodation Solutions
Staff Coordination & Task Management
Event Planning & Organization
Inventory & Property Maintenance Coordination
Communication & Problem-Solving
Business Operations & Administration
Planning, Organization & Time Management
- Market analysis
Languages
Albanian
First Language
English
Advanced (C1)
C1
Timeline
Founder
Gateway Relocations
03.2026 - Current
Hotel Manager
Cozy Rooms
02.2025 - 03.2026
Bachelor of Arts - Management
University Of Sheffield
09.2018 - 10.2026
Hotel Manager
Hotel Ulpiana
05.2017 - 09.2024