Elsa Lund
Berlin
Summary
Experienced Account Manager with a demonstrated history of exceeding targets, fostering key client relationships, and driving revenue growth. Expert in key account management, strategic planning, and client relationship management. Achievements include consistently exceeding monthly targets, early termination of probation period due to outstanding performance, and driving revenue growth through effective upselling strategies. Excited about the opportunity to join a passionate team in building strategic partnerships and contributing to empowering and growing local economies in Germany.
Overview
6
6
years of professional experience
Work History
Account Manager
Choco
09.2023 - Current
- Key Account Management: Spearhead management of key accounts, nurturing relationships with strategic clients to ensure satisfaction and retention.
- Exemplary Performance: Exceeded monthly targets consistently, showcasing exceptional sales and account management abilities while maintaining a high level of customer satisfaction.
- Strategic Planning: Developed and executed strategic account plans, identifying growth opportunities and implementing initiatives to drive revenue and expand market share within key accounts.
- Performance Recognition: Recognized for outstanding performance and dedication, resulting in early termination of probation period due to significant contributions to team success and exceeding organizational expectations.
Account Manager
Zenjob
05.2023 - 08.2023
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
Junior Account Manager
Zenjob
11.2022 - 04.2023
- Increased client satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to develop strategies for account growth and retention.
- Evaluated account performance metrics regularly, identifying areas of improvement and implementing action plans accordingly.
- Coordinated with marketing department to create targeted campaigns for specific accounts, driving engagement and sales growth.
Working Student Account Management
Zenjob
08.2019 - 10.2022
Commis De Rang
Hotel Adlon Kempinski
05.2018 - 10.2018
Education
Bachelor of Science - Economics
Humboldt-Universität Zu Berlin
Berlin, Germany10.2022
Hotel Specialist -
Hotel Adlon Kempinski
Berlin, Germany05.2018
Skills
- Key Account Management
- Client Relations
- Data-driven decision-making
- Sales Lifecycle Management
- Account Retention
- CRM software proficiency
- Relationship selling
- Cross-Functional Collaboration
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Swedish
Elementary (A2)
Timeline
Account Manager
Choco
09.2023 - Current
Account Manager
Zenjob
05.2023 - 08.2023
Junior Account Manager
Zenjob
11.2022 - 04.2023
Working Student Account Management
Zenjob
08.2019 - 10.2022
Commis De Rang
Hotel Adlon Kempinski
05.2018 - 10.2018
Bachelor of Science - Economics
Humboldt-Universität Zu Berlin
Hotel Specialist -
Hotel Adlon Kempinski
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