Elina Khachatryan Shabandari
Bonheiden
Summary
I have 6 years of experience as a coordinator/administrator/customer service
representative. Additionally, I have extensive experience in quality assurance of
advisors and customer agreements. I am currently seeking a position in the customer
service/advisory sector. I have a strong aptitude for telephone counseling, ensuring
customer satisfaction, administrative tasks and various back-office duties.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
RS Scandinavia
2023.03 - 2024.06
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on
benefits and advantages. - Resolved customer complaints with empathy, resulting in increased loyalty and
repeat business.
CUSTOMER SERVICE REPRESENTATIVE
Fuchs Lubricants
2022.11 - 2023.03
- Provided company information and policies to customers upon inquiry and
answered questions via phone, email, or online chat. - Developed strong product knowledge to provide informed recommendations based
on individual customer needs. - Trained new Customer Service Representatives on company policies, procedures,
and best practices. - Participated in cross-functional teams to discuss ways to improve overall customer
satisfaction across company.
CORE COACH /SALES COORDINATOR
Storm Group
2017.03 - 2019.11
- Employee recruitment and product training.
- Coordinator and operations manager
- Handled customer complaint in Telemarketing departments.
- Recruitment responsible in FM and M departments across Denmark
- Quality assurance and customer
- Employee coaching
- Inbound responsible for external clients.
TELEMARKETING EXECUTIVE
Teleworks ApS
2016.09 - 2017.01
- Troubleshot problems for callers and helped independently resolve common issues
- Explained product prices and packages as well as answered questions and
addressed concerns of customers. - Answered calls, took messages, and transferred calls to correct individuals
Education
High School Diploma -
Aurehøj Gymnasium
Gentofte (Denmark)06.2016
10th Grade Boarding School
Musikeftrskolen I Humble
Langeland (Denmark)06.2013
Skills
- Issue and Complaint Resolution
- Customer Relationship
Management - Complaint Handling
- Quality assurance
- CRM Software
- SAP System
Administration - Data Entry
- Work Planning and
Prioritization
Languages
Danish
Bilingual or Proficient (C2)
Armenian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Swedish
Intermediate (B1)
Norwegian
Intermediate (B1)
Timeline
Customer Service Executive
RS Scandinavia
2023.03 - 2024.06
CUSTOMER SERVICE REPRESENTATIVE
Fuchs Lubricants
2022.11 - 2023.03
CORE COACH /SALES COORDINATOR
Storm Group
2017.03 - 2019.11
TELEMARKETING EXECUTIVE
Teleworks ApS
2016.09 - 2017.01
High School Diploma -
Aurehøj Gymnasium
10th Grade Boarding School
Musikeftrskolen I Humble
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