Elif Mugla
IT
BRUSSELS
Summary
Dedicated professional with 6 years of hands-on expertise in Identity and Access Management. Proven experience in user access management, incident management and ensuring compliance.
Highly-motivated with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Seeking a new opportunity to share knowledge and continue learning in a collaborative environment.
Overview
18
18
years of professional experience
Work History
IAM Incident Manager
BNP PARIBAS FORTIS
BRUSSELS
09.2020 - Current
- Managed, updated, and tracked incident tickets using a ticketing system Service Now
- Dashboard, reporting
- Collaborated with other departments on cross-functional projects impacting incident management processes
- Met with stakeholders to collaborate and resolve problems
- Developed, implemented, and maintained incident management policies and procedures
- Assign request to the relevant departments
- Coordinated with stakeholders to ensure timely resolution of incidents
- Maintained knowledge of advances in information technology systems and applications
- Analyzed problem reports to identify common issues and develop solutions
- Documented incident details in knowledge base articles for future reference purposes
- Led team meetings focused on identifying process improvements for resolving incidents more quickly
- Performed root cause analysis to determine underlying causes of incidents
- Built relationships with customers to understand their needs and expectations regarding incident resolution
- Prioritized each incident based upon its impact on business and escalated issues considered major threats
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
IAM User Access Manager
BNP PARIBAS FORTIS
BRUSSELS
10.2017 - 09.2020
- Management of the Identity and Access Management services including password management, RBAC, Active Directory and authentication
- In-depth knowledge of identity and access management concepts such as role-based access control (RBAC)
- Manage user access to systems, applications, and data
- Experience with identity and access management tools, such as Active Directory, Garancy
- Manage the roles and access privileges of individual users and housekeeping on all systems in line with security policies & defined procedures
- Experience with SQL databases.
- Develop best practices and create documentation in order to manage the security
- Report editing
- IAM recertification with business stakeholders
IT-Officer
Famous Clothes
BRUSSELS
11.2005 - 09.2017
- Software and hardware helpdesk level 2 - 3 (Microsoft Office, Windows, ERP, …),
- Business Intelligence: ACCESS database management, reporting, data analysis
- Macro Excel, Access - coding VBA,
- Outlook (parameter messaging systems, calendars, archives, consolidation PST...),
- Exchange (multi-domains),
- Create and maintain user mailboxes, Distribution group, Transport rules for EXCHANGE,
- Create and maintain users in Active Directory,
- Create and maintain security groups (identity and access management to folders and applications) Role Based Access Control,
- Day to day incident follow-up : ticketing system Autotask (Connectis),
- Badging : Building access controls reporting, setup,
- Maintain PABX (IP and analog),
- Menus handling ERP/functions shortcuts,
- Bidding processes follow-up in IT buying contracts,
- Inventory : prepare/integrate/analyses....,
- Hardware maintenance (PC, printers, smartphones, …),
- Network administration/management, Upgrades for PC, Laptop, printers and smartphones
Education
AGILE
BNP PARIBAS FORTIS06.2021
SERVICE NOW
BNP PARIBAS FORTIS06.2020
Graduate in Computer Science -
ISFCE
01.2006
Skills
- Garancy (IAM tool)
- Service NOW (Incident management)
- Information security management system
- RBAC, ABAC
- Agile methodology
- MIM, PIRUS
- Server Domain
- Active directory
- SailPoint
- CyberArk
- Exchange Server
- Windows
- Office MS Excel, MS Word, MS Access and SQL queries
- VISUAL BASIC
- WINDEV
- TCP/IP
- ESET NOD32 Antivirus
- CYBEROAM Firewall
- AZ Software (ERP)
Languages
- French, Native
- English, Good spoken and written, Fluent comprehension
- Dutch, Basic
- Turkish, Basic
Timeline
IAM Incident Manager
BNP PARIBAS FORTIS
09.2020 - Current
IAM User Access Manager
BNP PARIBAS FORTIS
10.2017 - 09.2020
IT-Officer
Famous Clothes
11.2005 - 09.2017
AGILE
SERVICE NOW
Graduate in Computer Science -
ISFCE
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