Elena Lazar
Brussels
Summary
Accomplished Store Leader with a proven track record at Donki Restaurants, enhancing customer experience and team efficiency through expert team management and problem-solving skills. Demonstrated ability to boost customer satisfaction and streamline operations, leveraging strong multitasking and organizational abilities. Skilled in store safety and customer service, consistently achieving and surpassing company goals.
Overview
17
17
years of professional experience
Work History
Store Leader
Donki Restaurants
01.2022 - Current
- Lead, mentor, and motivate a team of store associates, ensuring they are well-trained, engaged, and aligned with the store’s goals.
- Ensure an outstanding customer experience by maintaining high service standards, addressing customer inquiries and complaints promptly, and building strong customer relationships.
- Oversee inventory levels, conduct regular stock checks, and ensure accurate ordering and replenishment to minimize stockouts and overstock situations.
- Manage all aspects of store operations, including opening and closing procedures, cash handling, and ensuring compliance with company policies and safety regulations.
- Participate in hiring, onboarding, and training of new staff. continuously develop the team skills trough coaching and performance reviews
Duty Manager
Z Hotels Operations Ltd. London
10.2018 - 11.2021
- Managing staff, budgeting, and financial planning, developing marketing strategies, and ensuring compliance with health and safety regulations.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Overseeing front desk operations, housekeeping, maintenance, food and beverage service, as well as handling guests complains.
Shift Leader
D&D Patisserie UK
04.2017 - 10.2018
- Ensuring high standards of customer service and product qualities, managing staff, coordinating work schedule
- Handling customers inquiries and complaints, ensuring compliance with health and safety regulation.
- Inventory management, ordering supplies and occasionally participating in baking, decorating task and provides and daily operation support.
Restaurant Worker/kitchen Chef Help
Zur Wagger
06.2015 - 03.2017
- Successfully balanced multiple responsibilities simultaneously, including food preparation, serving meals, cleaning and attending to kitchen staff needs promptly.
Post Office Counter Clerk
Romanian Post Office
06.2008 - 06.2015
- Excellent customer service while handling various postal transactions;
- Selling postage, processing mail and packages, managing money orders, and assisting customers with inquiries.
- Handling of cash and other payments, ensuring compliance with postal regulation.
Supermarket Cashier
Sc Real Hypermarket Romania
09.2007 - 07.2008
- Handles with customers transactions efficiently and accurately.
- Scanning items, processing payments, handling cash and card transactions and providing an excellent customers service.
- Effective communication, attention to details.
Education
Economic Industrial Engineering Long Term 5 Years
University of Mechanics
Galati Romania06.2009
Baccalaureate Diploma - Mechanical Technician
GCSE: High School Traian
Galati Romania06.2004
Skills
- Store safety
- Team Management
- Store operations
- Customer experience management
- Work Planning and Prioritization
- Problem-Solving
- Decision making
- Multitasking and Organization
- Friendly and Positive
- Team Leadership
- Attention to Detail
- Flexibility
Languages
Romanian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Italian
Beginner (A1)
Spanish
Beginner (A1)
Timeline
Store Leader
Donki Restaurants
01.2022 - Current
Duty Manager
Z Hotels Operations Ltd. London
10.2018 - 11.2021
Shift Leader
D&D Patisserie UK
04.2017 - 10.2018
Restaurant Worker/kitchen Chef Help
Zur Wagger
06.2015 - 03.2017
Post Office Counter Clerk
Romanian Post Office
06.2008 - 06.2015
Supermarket Cashier
Sc Real Hypermarket Romania
09.2007 - 07.2008
Economic Industrial Engineering Long Term 5 Years
University of Mechanics
Baccalaureate Diploma - Mechanical Technician
GCSE: High School Traian
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