Elena Lazar
Brussels
Summary
Hospitality and retail professional with 19 years of experience in delivering exceptional customer service across Belgium, the UK, Germany, and Romania. Demonstrated expertise in leadership, team development, and operational excellence. Achievements include elevating service standards and driving performance to create memorable client experiences aligned with premium brand expectations.
Overview
19
19
years of professional experience
Work History
Flexi -bartender/ waitress
Pampas Rodizio Restaurant
Bruxelles
11.2024 - Current
- Prepared and presented beverages ensuring quality and consistency for optimal guest experience
- Delivered attentive service that enhanced guest satisfaction for diverse clientele
- Enhanced dining experience by providing professional service and meticulous attention to detail
- Maintained cleanliness and organization of bar area, contributing to efficient service flow
Store Leader
Donki Restaurants
Leuven
01.2022 - Current
- Managed all aspects of store operations including staffing schedules, budgeting
- Oversaw daily operations to enhance restaurant workflow and service delivery
- Direct full-scale operations with focus on efficiency, service excellence, and revenue growth
- Recruited, trained, and assessed staff while addressing employee concerns
- Resolved customer complaints to maintain satisfaction and loyalty
- Maximized profits through effective cost control and budget management
Receptionist and breakfast responsible
Sa Hotel Ascot
Bruxelles
10.2021 - 01.2022
- Streamlined reservations and front desk operations to support seamless guest check-in
- Delivered warm, professional first impressions to enhance guest experience
- Oversaw breakfast service,ensuring high standards and guest satisfaction
Duty Manager
Z Hotels Operations Ltd.
London
10.2018 - 11.2021
- Coordinated staff scheduling and led training for new team members, enhancing team readiness and service quality
- Supervised daily hotel operations to ensure guest satisfaction and service quality
- Resolved guest complaints promptly, maintaining a positive hotel environment
- Managed inventory, ensuring sufficient supplies for seamless hotel operations
- Inspected equipment and facilities regularly to identify maintenance needs, supporting operational efficiency and guest comfort.
Shift Leader
D&D Patisserie UK
London
04.2017 - 10.2018
- Delivered exceptional customer service, fostering a positive environment for customers and team.
- Supervised daily operations of bakery staff, enhancing workflow efficiency.
- Trained new employees on customer service and product knowledge.
- Assisted in developing schedules to optimize staff coverage during peak hours.
- Coordinated inventory management, ensuring fresh stock availability and reducing waste.
Restaurant Worker/kitchen Chef Help
Zur Wagger
Leer
06.2015 - 03.2017
Post Office Counter Clerk
Romanian Post Office
Galati
06.2008 - 06.2015
Supermarket Cashier
Sc Real Hypermarket Romania
Galati
09.2007 - 07.2008
Education
Bachelor's Degree in Industrial Economic Engineering - Long Term
University of Mechanics
Galati, Romania06-2009
Baccalaureate Diploma - Mechanical Technician
GCSE: High School Traian
Galati, Romania06-2004
Skills
- Beverage preparation
- Guest service standards
- Customer management
- High-pressure multitasking
- Operational Efficiency
- Store safety
- Team leadership
- Conflict Resolution
Languages
- Romanian Native/ Bilingual
- English, Advanced (C1)
- French, Intermediate/Upper (B1-B2)
- Italian, Beginner (A1)
- Spanish, Elementary (A2)
Timeline
Flexi -bartender/ waitress
Pampas Rodizio Restaurant
11.2024 - Current
Store Leader
Donki Restaurants
01.2022 - Current
Receptionist and breakfast responsible
Sa Hotel Ascot
10.2021 - 01.2022
Duty Manager
Z Hotels Operations Ltd.
10.2018 - 11.2021
Shift Leader
D&D Patisserie UK
04.2017 - 10.2018
Restaurant Worker/kitchen Chef Help
Zur Wagger
06.2015 - 03.2017
Post Office Counter Clerk
Romanian Post Office
06.2008 - 06.2015
Supermarket Cashier
Sc Real Hypermarket Romania
09.2007 - 07.2008
Bachelor's Degree in Industrial Economic Engineering - Long Term
University of Mechanics
Baccalaureate Diploma - Mechanical Technician
GCSE: High School Traian