Elena García Castejón
Customer Success Manager
Berlin
Summary
Customer Success Manager with international SaaS experience focused on the hospitality sector. Specialized in onboarding Spanish-speaking hotel chains and supporting them in optimizing their online presence across global distribution platforms. Strong track record of collaborating closely with product teams to pass client feedback, improve workflows, and enhance platform usability. Passionate about how technology can shape the future of hospitality by streamlining operations and improving guest experience.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Customer Success Manager
GIATA
10.2023 - Current
- Manage onboarding and relationship-building with B2B clients in the travel tech sector
- Provide ongoing product support and training to ensure client satisfaction and retention
- Optimize onboarding for Tier 3 clients by developing new workflows, FAQs, and support materials
- Work closely with the product team to relay client feedback and continuously improve the platform
- Focus on Spanish-speaking hotel groups and chains to optimize their distribution visibility and data quality
International Sales Manager (New Hotel Partners)
Travelcircus
03.2022 - 10.2023
- Prospected and onboarded international hotel partners across multiple regions
- Negotiated competitive online rates and expanded the hotel portfolio
- Built long-term relationships through consulting and data-driven performance reviews
Marketing & Business Developer Manager
Travelcircus
03.2022 - 10.2023
- Managed affiliate partnerships and content promotion strategies
- Created content using SEO, keyword research, and market analysis
- Translated and localized marketing campaigns to increase visibility and engagement
Account Manager & SEO Content Strategist
Koala Rank
01.2021 - 01.2022
- Led onboarding and strategy development for new content clients
- Hired and coordinated freelance writers, ensuring high-quality content delivery
- Conducted SEO research and managed content revisions and feedback loops
Business Development Representative
GoDaddy
01.2019 - 01.2021
- Built rapport with small business owners to support growth strategies
- Educated clients on digital solutions and followed up on marketing leads
- Met and exceeded KPIs in a high-paced environment
International Logistics Intern
Tatoma
Market Research Intern
Southwest Polymer Supplies
Education
BA (Hons) - International Business
ESERP Business School
01.2015 - 01.2019
Higher Education - International Business
Escola del Treball
01.2013 - 01.2015
Skills
- Customer Onboarding
- Relationship Management
- Cross-functional Collaboration
- Feedback Collection & Analysis
- SaaS Client Support
- Hospitality Technology
- Stakeholder Communication
- Strategic planning
- Revenue growth
- Training and mentoring
- Teamwork and collaboration
- Multitasking
Timeline
Customer Success Manager
GIATA
10.2023 - Current
International Sales Manager (New Hotel Partners)
Travelcircus
03.2022 - 10.2023
Marketing & Business Developer Manager
Travelcircus
03.2022 - 10.2023
Account Manager & SEO Content Strategist
Koala Rank
01.2021 - 01.2022
Business Development Representative
GoDaddy
01.2019 - 01.2021
BA (Hons) - International Business
ESERP Business School
01.2015 - 01.2019
Higher Education - International Business
Escola del Treball
01.2013 - 01.2015
International Logistics Intern
Tatoma
Market Research Intern
Southwest Polymer Supplies
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