Ekaterina Ottens

As an Assistant Store Manager and Customer Experience Ambassador at Hermès, I lead a team of 10 sales associates in delivering exceptional service and quality to a diverse and international clientele. With over eleven years of experience in the luxury goods and jewelry industry, I have developed a deep knowledge and passion for high-end products, ranging from women's ready-to-wear and silk to perfumes and leather goods. I have a proven track record of coaching and developing my team, individually but also through implementing effective trainings. I am managing both purchase and sales in multiple departments, where my team has achieved exceptional growth, surpassing objectives and establishing loyal customers. Additionally, I have a master's degree in biotechnology and speak four languages, which gives me a unique perspective and an edge in communicating with customers and colleagues inside the company from different backgrounds and sectors.