Ekaterina Buryleva

Upon joining the team, I encountered a lack of structured processes, including undefined tasks, absence of backlogs, irregular meetings, and missing documentation. I successfully streamlined workflows, fostered effective communication and a positive team environment, and introduced strategic planning and task management, significantly enhancing our operational efficiency and outcomes

My team of four successfully completed numerous complex projects:

1. Developed a system for composing and sending proposals with contracts and invoices in various configurations, allowing sales advisors to quickly prepare and send proposals to students at the deal-making stage. The project included integration with CRM systems (AmoCRM and later HubSpot). As a result, we developed six types of contracts for our students: Upfront, ISA, several internal installment plans, and financing through external services.

2. Created our own contract management system, integrated with SignNow, which facilitated convenient contract signings with clients.

3. Integrated three credit providers: Climb Credit, Meritize, and Comfi, which increased revenue by more than 20%.

4. Implemented an auto-debit system through Stripe and launched a notification flow that informed students via SMS and email about upcoming and overdue payments to increase installment payment profitability.

5. Developed our own payment pages with integration of payment provider forms from Helcim and Stripe, expanding the capabilities of payment page management.

6. Developed functionality for clients to independently choose proposals without interacting with a sales advisor, allowing a client to select an offer with a single click, after which a contract and invoice are issued.

7. The introduction of additional agreement functionality simplified the contract work process, avoiding the need for reissuance and ensuring uniform information storage for each student.

8. Developed complex discount functionality, which eased the process of making offers to clients and provided the ability to control discounts to prevent unforeseen discounts by the sales team.

9. The implementation of promo codes and referral discounts helped attract more clients to purchase courses.

My key responsibilities include:

• Leadership and Team Management: Coordinate daily work, conduct retrospectives, individual meetings, and task planning.
• Process Optimization: Collect and analyze business requirements, transform them into specific tasks, and subsequent decomposition and evaluation of tasks with the team, including conducting Planning Poker sessions.
• Project Management: Monitor task execution, manage priorities, and oversee the full development cycle, from concept to production release.
• Communication and Coordination: Maintain effective communication within the R&D team and with other departments. Present development results to customers, including documentation, instructions, and onboarding processes.
• Innovation and Strategy: Initiate and launch new projects, negotiate with partners for the integration of external services.
• Analytics and Documentation: Collect and manage analytics in Google Sheets, including creating and automating data collection systems. Develop and support documentation, test cases, and process diagrams in Miro.
• Planning and Organization: Ensure task backlog is current and organized, work with task trackers like ClickUp/Zoho Projects to maintain order.
• Legal Coordination: Interact with the legal department on issues related to the composition and updating of documents for students.
• Case Management: Analyze and resolve complex issues related to payments and contracts with students.

• Analyst in the Smart Devices Team with Alice.
  Key Responsibilities and Achievements:
  1. Analytics and Monitoring:
  - Organizing and calculating the relevance of marketing campaigns, including ROI analysis.
  - Sales channel analytics and the creation of systems in Google Sheets for sales data processing and analysis.
  2. Data Management and Automation:
  - Gathering and processing data for salary calculations and key performance indicators.
  - Automating data collection and processing workflows.
  - Establishing an infrastructure in Google Sheets to track sales and key metrics, including working with formulas and scripts.
  3. Team Collaboration and Training:
  - Facilitating teamwork, promptly addressing and resolving issues.
  - Training staff and ensuring quality task execution.
  4. Operational Management:
  - Ensuring the functionality of channels and systems.
  - Developing motivation systems for employees, onboarding new team members, and integrating them into workflows.
  5. Logistics Activities:
  - Organizing and monitoring shipment processes, delivery, and inventory management.
  - Generating invoices, offers, and shipment tickets. Analyst in the Smart Devices Team with Alice.