EDWIN LEKU TAPUKA HELMUT

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale.

• Legal Consultant, Convenant Chamber, Bamenda, Reviewed documents for class action suits., Managed communication with courts regarding status of petitions and granted orders., Leveraged in-depth knowledge of legislation surrounding claims, advocating for legal rights of small claims clients., Assisted attorneys with trial preparation, developed trial exhibits to motions and organized documents for trial discovery., Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials., Evaluated elements of civil litigation, proactively initiating and responding to claims, 06/01/2008, 03/01/2010
• Logistics Coordinator, COLFRIDIS NV, Londerzeel, Belgium, Kept communications regular with internal and external customers, updating them on matters including timeframes and order status., Arranged transportation for goods dispatch, evaluating time schedules and prices of various couriers on Company's software to evaluate most cost-effective prices., Assisted with transactional related queries from customers regarding shipments, promptly amended errors when necessary., Coordinated warehouse activities to ensure inbound and outbound lead times were accurate and managed efficiently., Updated Systems Applications and Products software with current data for enhanced stock management., Motivated warehouse staff to load, receive and package goods within target timeframes to meet shipping deadlines., Experience with BT and Forklift as i also helped in Loading goods during peak periods of High demands from shops and supermarkets., Maintained required inventory levels at minimal cost., 06/01/2014, 07/01/2022
• OPERATIONS ASSOCIATE, MARKEN PHARMA, Zaventem Brussels, Resolved customer queries and problems using effective communication and providing step-by-step solutions., Following up of Medical Inbound shipments., Communicating with Airport Handlers and customs Brokers and making documents for customs clearance, Making documents for Dispatch of medical shipments from shipper to consignee and vise versa., 08/01/2022
• CUSTOMER SERVICE, MARKEN PHARMA, ZAVENTEM, BELGIUM, Boooking of Clinical Trials Shipments, Track and Trace of shipments, Communication with clients for shipment invoice and CD statements for US shipments, Major responsibility - follow up of Pfizer key Account in Belgium; following up Shipment, Booking, to POD, 08/01/2022, Present

• DEUG, University of Yaounde 2, Yaounde 2, 10/01/2006, 06/01/2007
• LLB, University of Yaounde 2, Yaounde 2, 10/01/2005, 06/01/2008
• Master of Arts, CERIS-ULB Bruxelles, Bruxelles, 10/01/2010, 06/01/2012

• Microsoft word/office
• Flight operations records
• Operations monitoring
• Computer-activated cutting operations
• Printing procedures and operations

+32(0)465853502

Edwin(Helmut) LLB, DEUG, MA

Motivated Logistic Operations Associate with close to 10 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Logistic/Warehouse Coordinator I will describe myself as a strong logistic talent, as per my working experience in the logistic sector. I am versatile, can fit in any position whenever the need arises. Can coordinate a team to work for a specific goal in the allocated time frame. I am also open to any given learning opportunities.