Edoardo Latorre
Customer Support Specialist – Meta Platforms
Berlin
Summary
Dedicated and results-driven professional with a Bachelor's degree in Political Science and International Relations, currently working as a Customer Support Specialist at Concentrix. Proven ability to manage client relationships, resolve complex issues, and enhance customer satisfaction through excellent communication and problem-solving skills. Gained valuable financial expertise during a 5-month internship as a Financial Advisor at Banca Mediolanum, developing strong competencies in financial planning and tailored solutions. Combines a client-focused mindset with analytical and organizational skills, ready to excel in dynamic roles within the financial sector.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Support Specialist – Meta Platforms
Concentrix
Berlin
02.2024 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Financial Advisor - Internship
Banca Mediolanum
Teramo
11.2022 - 03.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post-retirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Election Poll Worker
Italian General Elections
Teramo
09.2022 - 09.2022
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Mitigated potential disruptions or conflicts by addressing voter issues in a calm and professional manner, seeking support from supervisory staff when needed.
- Maintained proper documentation throughout the day, recording any incidents or discrepancies that occurred during the election process for further review if necessary.
Education
Bachelor of Arts - Political Science And International Relations
Università Degli Studi Di Teramo
Teramo, Italy 10.2019 - 12.2023
Skills
Active listening
Customer service excellence
Time management
Customer relationship management (CRM)
Decision-making
Problem-solving
Timeline
Customer Support Specialist – Meta Platforms
Concentrix
02.2024 - Current
Financial Advisor - Internship
Banca Mediolanum
11.2022 - 03.2023
Election Poll Worker
Italian General Elections
09.2022 - 09.2022
Bachelor of Arts - Political Science And International Relations
Università Degli Studi Di Teramo
10.2019 - 12.2023
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