Summary
Overview
Work History
Education
Skills
Timeline
Generic
Edoardo Latorre

Edoardo Latorre

Customer Support Specialist – Meta Platforms
Berlin

Summary

Dedicated and results-driven professional with a Bachelor's degree in Political Science and International Relations, currently working as a Customer Support Specialist at Concentrix. Proven ability to manage client relationships, resolve complex issues, and enhance customer satisfaction through excellent communication and problem-solving skills. Gained valuable financial expertise during a 5-month internship as a Financial Advisor at Banca Mediolanum, developing strong competencies in financial planning and tailored solutions. Combines a client-focused mindset with analytical and organizational skills, ready to excel in dynamic roles within the financial sector.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Customer Support Specialist – Meta Platforms

Concentrix
Berlin, Germany (Remote)
02.2024 - Current
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Financial Advisor - Internship

Banca Mediolanum
Teramo, Italy
11.2022 - 03.2023
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post-retirement.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Election Poll Worker

Italian General Elections
Teramo, Italy
09.2022 - 09.2022
  • Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
  • Mitigated potential disruptions or conflicts by addressing voter issues in a calm and professional manner, seeking support from supervisory staff when needed.
  • Maintained proper documentation throughout the day, recording any incidents or discrepancies that occurred during the election process for further review if necessary.

Education

Bachelor of Arts - Political Science And International Relations

Università Degli Studi Di Teramo
Teramo, Italy
10.2019 - 12.2023

Skills

Active listening

Customer service excellence

Time management

Customer relationship management (CRM)

Decision-making

Problem-solving

Timeline

Customer Support Specialist – Meta Platforms

Concentrix
02.2024 - Current

Financial Advisor - Internship

Banca Mediolanum
11.2022 - 03.2023

Election Poll Worker

Italian General Elections
09.2022 - 09.2022

Bachelor of Arts - Political Science And International Relations

Università Degli Studi Di Teramo
10.2019 - 12.2023
Edoardo LatorreCustomer Support Specialist – Meta Platforms