Edina Aquetteh
Antwerp
Summary
Customer Service Representative with 7+ years experience successful at efficiently handling billing and administrative tasks. hardworking and passionate job seeker with strong organizational skills. Ready to help the team in achieving the company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Billing Representative
CIGNA INTERNATIONAL HEALTH INSURANCE
01.2022 - 03.2023
- Managed complex client accounts IGO/NGO Government member, ensuring timely and accurate invoice generation
- Reduced billing errors by implementing a thorough review process for all invoices.
- Streamlined the billing system for increased efficiency and accuracy in invoicing.
- Collaborated with other departments to resolve billing discrepancies, resulting in improved customer satisfaction.
Senior Customer Representative
CIGNA INTERNATIONAL HEALTH INSURANCE
03.2019 - 12.2021
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined communication processes for better customer engagement and faster response times.
- Managed high call volumes with efficiency, resulting in reduced wait times and increased satisfaction scores.
- Developed rapport with customers, fostering trust and long-term relationships through exceptional service.
- Clients Portofolio
Customer Support * Helpdesk
IPG/PROXIMUS
08.2012 - 12.2018
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
Administrative Assistant
EBI Ltd
02.2009 - 03.2012
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Data Encoder
ING Business Center Sud
10.2005 - 02.2006
- Enhanced data accuracy by meticulously encoding information from various sources.
- Improved data processing efficiency by utilizing relevant software and tools for data entry tasks.
- Streamlined workflows with effective organization and prioritization of multiple encoding projects.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
Education
Executive Assistant In Administration & Medical -
Haute Ecole Paul Henri-Spaak
Chaussée D’Alsemberg, 107 1180 BRUXELLES2007
* Business Management Certificate/ Attest Bedrijfs
Collège Roi Baudouin
Brussels, Belgium2005
Skills
- Microsoft: Outlook / Excel / Word / Access & Powerpoint
- Multitasking Abilities
- Complaint Handling / Problem Solving
- Life and Health Insurance Background
- Customer & Administrative Support Skills
- Technical Knowledge
- Data Entry Expertise
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Intermediate (B1)
Certification
+CESS
+ Certificat de Gestion de base
+ Courses: GDPR
COURSES
* Sales Force
* GDPR
* Protime
Timeline
Senior Billing Representative
CIGNA INTERNATIONAL HEALTH INSURANCE
01.2022 - 03.2023
Senior Customer Representative
CIGNA INTERNATIONAL HEALTH INSURANCE
03.2019 - 12.2021
Customer Support * Helpdesk
IPG/PROXIMUS
08.2012 - 12.2018
Administrative Assistant
EBI Ltd
02.2009 - 03.2012
Data Encoder
ING Business Center Sud
10.2005 - 02.2006
Executive Assistant In Administration & Medical -
Haute Ecole Paul Henri-Spaak
* Business Management Certificate/ Attest Bedrijfs
Collège Roi Baudouin
+CESS
+ Certificat de Gestion de base
+ Courses: GDPR
Similar Profiles
WANJIRU KELVIN HIUHUWANJIRU KELVIN HIUHU
Provider Contracting Senior Analyst at CIGNA INTERNATIONAL HEALTH INSURANCEProvider Contracting Senior Analyst at CIGNA INTERNATIONAL HEALTH INSURANCE
Michael MwanikiMichael Mwaniki
Senior Benefits Analyst at Cigna Global: International Health InsuranceSenior Benefits Analyst at Cigna Global: International Health Insurance
Titus T. MurphyTitus T. Murphy
Sales Manager / Account Executive at Cigna Health Insurance, IncSales Manager / Account Executive at Cigna Health Insurance, Inc