Experienced NGO worker proficient in facility management, civil engineering, and supply chain operations. Skilled in project management, procurement, and logistics. Committed to optimizing operations and driving sustainable impact in humanitarian initiatives.
Overview
6
6
years of professional experience
Work History
Operations Manager
The Lina AL Mufti Foundation for Restaurants Management
Amman, Jordan
02.2022 - 11.2023
Supervising the management of the operations of four units, communicating, and examining the reports of unit managers
Keep track of staffing requirements
Supervise all restaurant activities and ensure compliance to all company standards to increase all sales and prepare various reports accurately and within time frame
Administer performance of all service and Kitchen staff and schedule and evaluate all restaurant operations
Provide training to all employees and maintain all work according to required policies and procedures and maintain knowledge of all food and beverage trends
Manage all shifts for restaurant operations and schedule all processes and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times
Responsible for the overall business functions of keeping the restaurants running
These tasks include ordering, financial planning, supervising employees, maintaining sanitation standards in public areas and kitchen or beverage preparation areas, and monitoring safety
Develop, implement and review operational policies and procedures
Keep Track of Daily , Weekly and Monthly Sales of all outlets and work closely with all the
Branches team members to reach the Sales targets
Direct the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company
Work with the Departments Directors to determine values and mission, and plan for short and long-term goals
Developing the expansion plan, developing operational plans for opening new units, and supervising their implementation
Developing sales plans, communicating with relevant partners, and concluding contracts
Operations Officer
Acadia For Medical And Office Supplies
06.2022 - 11.2023
Spearheaded workplace safety initiatives, resulting in a reduction of accidents and improved employee wellbeing.
Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
Introduced new software tools to streamline workflow processes, increasing departmental efficiency while reducing errors.
Conducted regular audits to maintain quality standards across all operations departments.
Facility and Logistics Coordinator
The Arab Foundation For Sustainable Development
09.2020 - 11.2021
Planning and undertaking scheduled maintenance
Responding to breakdowns
Diagnosing faults
Repairing equipment
Supervising engineering and technical staff
Obtaining specialist components, fixtures or fittings
Managing budgets
Maintaining statistical and financial records
Ensuring compliance with health and safety legislation
Creating maintenance procedures
Managing stocks of supplies and equipment
Planning and undertaking logistical operation scheduled
Purchasing coordination
Communicate with suppliers, retailers and customers to achieve profitable deals and mutual satisfaction
Maintain logs and records of warehouse stock and executed orders Fleet coordination
Supervising engineering and technical work
Supervising the work staff in the facility
Maintaining statistical and financial records
Ensuring compliance with health and safety legislation
Analyzing project costs and preparing budgets
Designing and overseeing the implementation of facility expansion, layout, various systems, and quality controls
Evaluating operational systems and facility infrastructure to ascertain and improve operational efficiencies
Developing processing plans and optimizing resource allocation
Planning and coordinating infrastructure and equipment maintenance schedules and activities
Coordinating and overseeing contractors performing maintenance activities
Ensuring compliance with relevant regulations, building codes, and health and safety standards
Preparing reports and compliance documentation.
Innovative Education Mentor
The Arab Foundation For Sustainable Development
09.2019 - 09.2020
Help and guide students in developing project ideas within a specified framework
Support students in designing and building prototypes of their projects
Help students in utilizing resources such as Ruwwad makerspace, laser cutter and 3D printers as well as software programs for 3D modeling, programming or other applications
Advice and support students in their learning experience
Help students develop their portfolios on our website
Develop unique workshops
Provide input on weekly and monthly reports to be shared with site manager and director of programs
Trainee as a design engineer in the contemporary style engineering office, – Jordan
Responsibilities:
Using a range of computer software for developing detailed designs
Undertaking complex calculations
Liaising with clients and a variety of professionals including architects and subcontractors
Resolving design and development problems
Managing budgets and project resources
Scheduling material and equipment purchases and deliveries
Ensuring projects run smoothly and structures are completed within budget and on time.
Robotics Program Coordinator
The Arab Foundation For Sustainable Development
11.2017 - 03.2018
Supports the planning and execution of the activates held by the program such as the orientation for the FLL Competition for the adolescents
Facilitates the learning sessions held by the program as the critical and logical analysis session adolescent's age group
Support planning the final project and designing the robot for the participating in the FLL competition
Documentation and providing reports.
Education
Bachelor of Science - Civil Engineering
Al- Balqa' Applied University (BAU)
Jordan, Zarqa
02.2020
Skills
Operations Management
Warehouse Management
Performance Analysis
Maintenance Management
Facilities Management
Team Leadership
Budget Control
Prokon
Autocad
Rhino
3D Printer software
Laser cutting machine software
Risk Management
Staff Management
Google Suite
Basic skills of First Aid
Entrepreneurship and Business Skills
Cost Control
Time Management
Multitasking
P&L Management
Data Analysis
Negotiation
Supply Chain Management
Quality Assurance Controls
Project Management
MS Office
KPI Tracking
Budget Development
Effective Communication
Financial Management
Attention to Detail
Problem-Solving
Teamwork and Collaboration
Accomplishments
Debate Foundation and Frederich Ebert Foundation
Introduction to design thinking - Edraak
Voluntary Work, Community Service, and Memberships (Feb 2017–Feb 2018)
Volunteer at The Arab Foundation for Sustainable Development – Ruwwad
Facilitate and support summer and winter camp at the Kids Program (Feb 2016 – Dec2017)
Member at Ruwwad Debate Club (2017-2018)
Participating in public debates on social democracy (Sep 2018 - Mar 2019)
ELECTRICAL ENGINEER at AL-BARAKAT AL-HEJAZIA FOUNDATION FOR MAINTENANCE AND OPERATIONELECTRICAL ENGINEER at AL-BARAKAT AL-HEJAZIA FOUNDATION FOR MAINTENANCE AND OPERATION