Dora Baltazar
Overview
6
6
years of professional experience
Work History
Contact Center Associate
Caixa Geral De Depósitos - Randstad
10.2023 - 03.2024
Back Office Assistant
Caixa Geral De Aposentações
12.2022 - 06.2023
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Supported human resources functions such as recruitment coordination, onboarding facilitation, and employee record management.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
Contact Center Associate
ActivoBank
08.2021 - 12.2022
- Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.
- Supported new hires through mentorship, helping them acclimate to the contact center environment more quickly.
- Maintained strong product knowledge to provide accurate information when assisting customers with their inquiries or concerns.
- Conducted outbound calls as needed for survey participation or follow-up appointments, contributing towards successful completion of company initiatives.
- Collaborated with team members to share best practices for reducing hold times and improving first call resolution rates.
Administrative Assistant
MTK
03.2019 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Retail Sales Associate
Bershka
09.2018 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Law - Law (Pre-Law)
Universidade Nova De Lisboa
Lisbon High School - Management Information Systems
ITA
Lisbon, Portugal 03.2020
Skills
- Complaint Handling
- Customer Service
- Calm disposition
- Multitasking Abilities
- Microsoft Office
Hobbies
Entrepreneurship at @ddboxforyou and @ Itulu.it
Languages
Portuguese
Bilingual or Proficient (C2)
English
Intermediate (B1)
Goals
I seek to acquire professional experience in several areas to expand my knowledge and
develop versatile skills. My goal is to explore different sectors and functions, and apply all the knowledge acquired in practical contexts with the aim of being able to establish a solid foundation for my career growth.
Timeline
Contact Center Associate
Caixa Geral De Depósitos - Randstad
10.2023 - 03.2024
Back Office Assistant
Caixa Geral De Aposentações
12.2022 - 06.2023
Contact Center Associate
ActivoBank
08.2021 - 12.2022
Administrative Assistant
MTK
03.2019 - 04.2021
Retail Sales Associate
Bershka
09.2018 - 03.2019
Law - Law (Pre-Law)
Universidade Nova De Lisboa
High School - Management Information Systems
ITA
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