Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Djiro Sarkisian Hayrapetian

Kobenhavn O

Summary

Hardworking and passionate job seeker with proven ability to analyze, diagnose and resolve issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. A multi-tasker who excels at staff training with a track record of inspiring great customer service and customer satisfaction.

Overview

9
9
years of professional experience

Work History

IT Support Specialist

Nobel Biocare
07.2025 - Current
  • Use of ticketing systems to manage and process support actions and requests.
  • Manage high levels of call flow and responded to technical support needs.
  • Configure hardware, devices, and software to set up work stations for employees.
  • Diagnose and troubleshot hardware, software and network issues.

IT Service Desk

DP World Antwerp
03.2024 - 07.2025
  • Respond to IT support requests via phone, email, chat, or ticketing system.
  • Troubleshoot hardware, software, and network issues.
  • Monitor IT systems for potential issues (e.g., server outages, network failures).
  • Install and configure new software and hardware.
  • Process requests for password resets, permissions, and security updates.
  • Create knowledge base articles and FAQs to assist users in resolving common issues.
  • Employee onboarding and offboarding

iOS Software Support Specialist 2nd Line

Medicim
04.2023 - 03.2024
  • Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
  • Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
  • Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.

1st Line Software Support

Medicim
09.2023 - 03.2023
  • Utilized remote desktop tools effectively, allowing for swift diagnosis and resolution of user issues.
  • Managed high call volumes while providing exceptional technical support and maintaining professional composure.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.

Independent Contractor

Canon
05.2019 - 08.2021
  • Delivery and correct collection of printers.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Installed and configured new equipment and systems according to company standards.

IT Consultant

HPE
09.2016 - 04.2019
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Scheduled interventions through EMEA.
  • SAP part orders.

Education

CVO Campus Mechelen
06.2012

Network TCP IP Course

06.2022

Skills

  • Active directory
  • Remote desktop protocol
  • Ticket management
  • Windows system
  • 0365 apps
  • Microsoft outlook
  • Application support
  • Help desk support

Languages

Spanish
English
Dutch
French

Timeline

IT Support Specialist

Nobel Biocare
07.2025 - Current

IT Service Desk

DP World Antwerp
03.2024 - 07.2025

1st Line Software Support

Medicim
09.2023 - 03.2023

iOS Software Support Specialist 2nd Line

Medicim
04.2023 - 03.2024

Independent Contractor

Canon
05.2019 - 08.2021

IT Consultant

HPE
09.2016 - 04.2019

Network TCP IP Course

CVO Campus Mechelen

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Djiro Sarkisian Hayrapetian