Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Divya Kalva

Tracy,CA

Summary

Over 5 years in IT, with 3+ years specializing in Salesforce.com BA, Administration, and Functional Business Analysis. Strong in product life cycle management, configuration, administration, and security controls. Proficient in troubleshooting workflow issues, collaborating with technical teams, and utilizing Apex Data Loader. Expertise in Salesforce customization, including Record types, Page Layouts, Objects, Tabs, and Fields. Skilled in Reports, Dashboards, Forecasts, and Workflows. Extensive experience with custom objects, fields, pick lists, role-based layouts, Workflow Alerts, Approval Processes, Custom Tabs, and more. Knowledgeable in CRM processes like Campaign Management, Lead Management, Account Management, Case Management, and Call Center. Adept at bug analysis, UAT, and Post–Production support. Effective liaison ensuring standards adherence, tracking project requirements, and maintaining documentation. Excellent communication skills and accustomed to working in various team sizes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Salesforce Admin/Business Analyst

Cisco System Inc
01.2022 - Current
  • Worked on Salesforce standard objects: Accounts, Contacts, Leads, Opportunities
  • Developed Visualforce Pages and wrote Apex Classes for enhanced functionality
  • Designed Custom objects, validation rules, Page layouts, Custom tabs, Components, and Visual Force Pages
  • Integrated Web Services for external data display
  • Imported data from Excel using Data Loader
  • Implemented Web to Case and Email to Case for improved customer support
  • Analyzed business and technical requirements
  • Developed Apex classes
  • Designed Email templates
  • Utilized sandbox for testing
  • Migrated code to deployment instance
  • Participated in Salesforce team training
  • Supported end users

Sales Force Business Analyst/ Admin

Quicken Loans
02.2020 - 11.2021
  • Created custom objects and fields: Leads, Marketing, Campaign, Dashboard, Sales, Account.
  • Configured security hierarchy and organizational settings for Salesforce implementation.
  • Customized page layouts for standard and custom objects.
  • Configured Reports and linked them to Dashboards.
  • Designed and developed Workflow rules, triggers, and validation rules.
  • Administered Salesforce CRM for Sales, Marketing, and Support.
  • Configured Data Loader for CSV data uploads and integrity checks.
  • Analyzed business processes for three organizational divisions.
  • Set up visibility securities like roles, profiles, and field-level securities.
  • Implemented person accounts in the sandbox.

Salesforce Administrator

Tech Mahindra Inc.
07.2018 - 01.2020
  • Translated client requirements into Use Cases and Process flows.
  • Prepared SFDC Data Model with Custom Objects, Fields, Relationships, and workflows.
  • Migrated data from legacy systems using Apex Data Loader.
  • Developed Custom Objects, Reports, and Analytic Snapshots for sales performance.
  • Used sandbox for testing and migrated code to deployment instance.
  • Configured validation rules, workflows, and approval processes.
  • Set up record types and page layouts.
  • Generated various reports, charts, and dashboards with user-based permissions.

Education

Bachelor of Science - Computer Science

SRR Engineering College
Khammam, India
06.2008

Skills

Data Migration Skills & Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Salesforcecom Data Loader

Business Modeling Tools: UML CASE Tools, MS Visio, MS- Project

Design/Development methodologies: RUP, Agile-Scrum, Waterfall

Other: MS Word, MS Excel, MS PowerPoint, MS-Project, MS Outlook

Certification

Salesforce Administrator

Timeline

Salesforce Admin/Business Analyst

Cisco System Inc
01.2022 - Current

Sales Force Business Analyst/ Admin

Quicken Loans
02.2020 - 11.2021

Salesforce Administrator

Tech Mahindra Inc.
07.2018 - 01.2020

Bachelor of Science - Computer Science

SRR Engineering College

Similar Profiles

CREATE PROFILE
Divya Kalva