Dirk Leemans
Tessenderlo
Summary
Recognized Interim Department Manager | Program & Product Manager | Agile Coach | Trainer & Lecturer
Experienced leader in data strategy, analytics, and governance with a proven track record of designing and implementing scalable solutions that drive data-driven decision-making. As an Agile Coach, skilled in guiding teams to adopt agile practices, enhancing collaboration, and ensuring the successful delivery of complex programs.
Focused on product management for data and analytics tools, developing robust data governance frameworks, and promoting data literacy across organizations. A passionate trainer and lecturer, dedicated to sharing expertise and empowering teams to build sustainable, future-ready data strategies.
Known for fostering innovation through advanced analytics, breaking down silos, and aligning cross-functional teams with business goals. Engages senior stakeholders, delivering actionable insights, measurable business value, and driving impactful outcomes through hands-on leadership.
Overview
33
33
years of professional experience
1
1
Certificate
Work History
Portfolio, Program and Product Manager
Flemish Government
08.2023 - Current
Developing a multi-year program for data governance and digital transformation, coordinating data projects, and optimizing data analysis processes. Acting as a bridge between policy and technical teams, while fostering a data-driven culture to support decision-making.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Analyzed metrics to measure product performance.
- Maintained positive vendor relations to build strong partnerships.
Agile Program Manager | Analytics Expert
Dile Management and Advice CommV
05.2012 - Current
- Strategic Planning and Execution:Skilled in evaluating client needs, defining clear objectives, and creating actionable roadmaps for analytics and BI projects, ensuring alignment with business goals.
- Data-Driven Decision Support:Experienced in analyzing complex datasets to uncover trends, identify opportunities, and deliver actionable insights that drive operational improvements and cost optimization.
- Team Leadership and Collaboration:Proficient in leading cross-functional teams, enhancing communication, and fostering a collaborative work environment to streamline project delivery using agile methodologies.
- Stakeholder Engagement and Communication:Adept at managing client relationships, delivering high-impact presentations, and providing comprehensive reports to stakeholders, translating technical findings into business-focused recommendations.
- Process Improvement and Governance:Expertise in designing and implementing data governance frameworks, optimizing Agile workflows, and establishing best practices for BI and analytics to improve efficiency, scalability, and compliance.
External Lecturer
DHBW
09.2020 - Current
- Teaching Software Architecture, Database Technologies
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Utilized distance learning technology to instruct students remotely.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Conducted individual research projects to actively contribute to institution's research work.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
Head of BI
Techem Energy Services
05.2019 - 06.2021
- Built and Led the BI Function: Established a service management culture, implemented a modern BI technology stack using Qlik, Qlik Data Integration (QDI), Azure Synapse Analytics, and Azure Data Factory, and introduced self-service BI frameworks to empower users.
- Delivered KPI-Driven Transformation: Designed and deployed KPI dashboards with Qlik and Power BI, providing real-time insights and C-level reporting to support the organization’s transition to data-driven decision-making.
- Enhanced Data Integration and Analytics: Leveraged Azure Synapse and Data Factory for scalable data integration, processing, and advanced analytics, enabling deeper insights and operational efficiency.
- Fostered Data Literacy: Trained users across the organization in tools like Qlik, Power BI, and Azure, promoting a culture of data-driven decision-making and enabling self-service analytics capabilities.
- Strong Leadership and Execution: Demonstrated exceptional organizational, communication, and stakeholder management skills while leading cross-functional teams and delivering high-impact projects on time and within budget.
CMMi Coach, Trainer Project Management, Agile Project Management, Requirement Management, Service Management, Software Architecture
BNP Paribas Fortis
09.2010 - 09.2013
- Increased employees skills development through individualized training plans based on each employees strengths and weaknesses.
- Boosted employees confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Motivated employees to become stronger, more agile, and more effective through usage of agile processes
COO
Xepos
09.2009 - 08.2010
- COO of Xepos: Oversaw the creation of the company following an asset deal from the remains of computer support after the 2008-2009 financial crisis.
- Smooth Transition Management: Successfully led the operational transfer of services, ensuring business continuity during a challenging period.
- Customer Retention & Churn Reduction: Implemented strategies to retain clients and reduce churn, safeguarding the company's revenue base.
- Operational Excellence: Focused on stabilizing and optimizing delivery of BI, ERP, hardware, and software services.
- Crisis Recovery & Leadership: Played a pivotal role in rebuilding operations and restoring client confidence in the new organization.
Company Owner
Computer Support
06.2005 - 08.2009
- Owner & CEO of a 50+ employee IT Services Company after a successful Management Buyout (MBO) from IBM
- Transformed the company from an IBM subsidiary into an independent, thriving business
- Specialized in Business Intelligence (BI), Tailor made IT application development, ERP Systems, Hardware, and Software Solutions
- Proven expertise in managing end-to-end IT service portfolios and driving sustainable growth
Chief Executive Officer
IBM Company - Computer Support
06.2004 - 05.2005
Chief Sales Officer
IBM Company
01.2003 - 05.2004
Business Unit Manager
IBM Company
01.1995 - 12.2003
Project Manager, Database Developer
06.1992 - 12.1994
Education
Advanced Management (Mini MBA ) - Management
Vlerick Management School
Leuven Gent06.2002
BBA - business administration
KU Leuven
Leuven06.1995
Master of Science - Mathematics And Information Technology
KU Leuven
Leuven06.1992
Skills
- Analytics & Performance Management: BI Management, KPI Dashboarding, Data Science (Python)
- Leadership & Management Expertise: Interim Management, C-Level Reporting, Portfolio & Program Management, Agile Project Management, Product Ownership, Service & IT Management, Change Management (Prince2, ITIL, CMMi)
- Agile Leadership & Transformation (Jira, confluence, DevOps)
- Process Optimization & Analysis (Lean Six Sigma, BPMN, MS VISIO,)
- Data Leadership: Expertise in building and executing data strategies, implementing data governance frameworks, and fostering data literacy, while delivering scalable BI solutions with Qlik, QDI, Azure Synapse, and Power BI to drive data-driven decision-making and organizational transformation
- Collaboration & Productivity Tools: O365, MS Power Apps, SharePoint, Confluence, Jira
- Coaching and training
Certification
- CPM - Certified Product Manager
- Certified Agile Product Backlog owner
- Certified Scrum Manager
- Qlik Certified professional
Languages
Dutch
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Advanced (C1)
French
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Portfolio, Program and Product Manager
Flemish Government
08.2023 - Current
External Lecturer
DHBW
09.2020 - Current
Head of BI
Techem Energy Services
05.2019 - 06.2021
Agile Program Manager | Analytics Expert
Dile Management and Advice CommV
05.2012 - Current
CMMi Coach, Trainer Project Management, Agile Project Management, Requirement Management, Service Management, Software Architecture
BNP Paribas Fortis
09.2010 - 09.2013
COO
Xepos
09.2009 - 08.2010
Company Owner
Computer Support
06.2005 - 08.2009
Chief Executive Officer
IBM Company - Computer Support
06.2004 - 05.2005
Chief Sales Officer
IBM Company
01.2003 - 05.2004
Business Unit Manager
IBM Company
01.1995 - 12.2003
Project Manager, Database Developer
06.1992 - 12.1994
Advanced Management (Mini MBA ) - Management
Vlerick Management School
BBA - business administration
KU Leuven
Master of Science - Mathematics And Information Technology
KU Leuven
Lastprojects
1. Eprimo (an E.ON Company)
Role: Service Owner SAP BW to AWS Migration & Qlik Environment
Duration: 05/2023 – 12/2023
Industry: Energy
Technologies: SAP BW, AWS, Qlik, Jira, Confluence
Key Achievements:
- Developed a comprehensive migration plan to transition the SAP BW environment to an analytical environment in AWS.
- Served as the service owner of the Qlik environment, ensuring stability, performance, and effective use of the BI platform.
- Facilitated collaboration between technical teams and stakeholders to ensure a smooth migration process and alignment with business goals.
Role: BI Consultant – Qlik Introduction
Duration: 01/2022 – 04/2023
Industry: Service Provider for Governmental Health Insurance IT Systems
Technologies: Qlik Sense, NPrinting, Oracle, Jira, Confluence, DevOps, Visual Studio 2022, MS SSAS, MS SSIS
Key Achievements:
- Responsible for the BI architecture and served as Product Manager.
- Developed and industrialized data models for KPI visualization for health insurance departments.
- Led development, coaching, and deployment of loadscripts in Qlik Technology.
- Conducted Qlik administration and training of end users to enhance adoption.
Role: External Project and Service Manager, Agile Coach – SAP CPQ Introduction
Duration: 04/2022 – 12/2022
Industry: Pharmaceuticals
Technologies: SAP CPQ, SAP SD, Salesforce, Jira, Confluence
Key Achievements:
- Managed the SAP CPQ implementation project in a fully agile Scrum environment (remote).
- Acted as Scrum Master, leading daily sprints, planning meetings, and retrospectives.
- Served as Product Owner, managing the product backlog and gathering user requirements.
- Delivered stakeholder management, release management, and test planning.
- Safeguarded Definition of Ready and Definition of Done for sprint quality control.
Role: Project Manager, Product Owner, BI Consultant – Qlik
Duration: 05/2021 – 03/2022
Industry: Public Sector
Technologies: Qlik Sense, QlikView, NPrinting, Salesforce, Jira, Confluence
Key Achievements:
- Developed a generic data model for KPI visualization.
- Led project planning and delivery as Product Owner.
- Created dashboards and coached teams on Qlik Technology.
- Acted as a bridge between various departments for centralized KPI systems.
Role: Project Lead – Customer Dashboard Development
Duration: 11/2020 – 05/2021
Industry: Animal Healthcare
Technologies: Oracle, Spotfire, Microsoft Power Apps, SharePoint, Jira, Confluence
Key Achievements:
- Planned and delivered a customer dashboard using Spotfire technology on an Oracle environment.
- Developed a data entry application with Microsoft Power Apps and SharePoint.
- Fostered collaboration across multiple departments.
Role: Self-Service BI Architect, QlikView – Power BI Consultant
Duration: 03/2019 – 09/2019
Industry: Food
Technologies: QlikView, Power BI, Salesforce, Oracle
Key Achievements:
- Developed and optimized Qlik and Power BI applications for sales departments.
- Standardized data from multiple sources and improved dashboard performance.
- Delivered a control-relevant KPI landscape and presented solutions to C-Level stakeholders.
Role: Agile Coach, Self-Service BI Architect
Duration: 11/2017 – 05/2019
Industry: Energy
Technologies: Qlik Sense, Power BI, SAP CS, SAP SD, NPrinting
Key Achievements:
- Led the redesign and development of Qlik Sense applications.
- Created unified BI architectures with a focus on data consumption.
- Integrated NPrinting reports, optimized application performance, and coached in-house developers.
Role: Analytical Expert, BI Service Team Manager
Duration: 11/2014 – 03/2016
Industry: Automotive
Technologies: QlikView, Tableau, Elastic Search, Cognos, HP Service Center
Key Achievements:
- Created multiple dashboards in Qlik for KPI tracking and analytics.
- Managed a BI reporting service team, improving workflows and delivery efficiency.
- Developed dashboards for route cause analysis and impact analysis using Tableau and Elastic Search.
- Acted as Interim Head of Service Management and BI Service Center (S&Q Department).
Role: Dashboard Adoption Coach, Analytics Expert
Duration: 11/2014 – 03/2017
Industry: Financial Services
Technologies: Qlik Sense, Power BI, Power Pivot, Salesforce, MS SSAS, MS SSIS
Key Achievements:
- Created dashboards for sales success: 360° customer view, predictive analytics, funnel analysis.
- Designed KPI landscapes and self-service BI architectures.
- Improved usability and adoption for dashboards across departments.
Role: Principal Qlik Consultant
Duration: 09/2013 – 12/2013
Industry: Automotive
Technologies: QlikView, Salesforce, Oracle, Custom Applications
Key Achievements:
- Developed a Quality Management Dashboard in QlikView.
- Integrated data sources including Salesforce, Oracle, and custom-made applications.
Role: Business Development & Qlik Application Developer
Duration: 08/2013 – 10/2014
Industry: IT Consulting
Technologies: Qlik Sense, Salesforce
Key Achievements:
- Introduced Qlik Sense to the organization, enhancing BI capabilities.
- Developed and integrated Qlik applications with Salesforce.
Role: Product Manager, Service Delivery Manager, Agile Coach
Duration: 01/2013 – 09/2013
Industry: Publishing
Technologies: Jira, Confluence
Key Achievements:
- Managed product launches, streamlined project processes, and enhanced time-to-market efficiency.
- Led requirement gathering, prioritized bug fixes, and ensured customer satisfaction.
Role: Speaker – ITIL Change Management
Duration: 10/2012 – 03/2013
Industry: IT Services
Key Achievements:
- Delivered ITIL Change Management presentations, promoting best practices for change implementation.
Role: Trainer – Functional Analysis
Duration: 05/2012 – 06/2012
Industry: Energy
Key Achievements:
- Provided training on Functional Analysis, improving teams' ability to document and align business requirements with technical solutions.
Role: Trainer – Requirement Management and project management
Duration: 2012
Industry: Agriculture
Key Achievements:
- Delivered targeted training on requirement management, enhancing teams' ability to manage project requirements effectively.
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