I have a strong background in teamwork, having played federated football for 7 years, which has enhanced my ability to collaborate effectively in group settings I am also passionate about music production, constantly exploring creative outlets Additionally, I have a keen interest in politics, staying informed about current global events and the continuous changes in the political landscape
Diogo Vicente
Brussels,BRU
Summary
Versatile professional with a background in Social Work, Client Service Representation, Bartending, and Assistant Stock Management. Holds a Bachelor's degree in Social Work, bringing strong communication, empathy, and problem-solving skills to every role. Demonstrates adaptability and teamwork in fast-paced environments, with a focus on delivering exceptional customer service and fostering positive relationships. Committed to continuous personal and professional development and operational efficiency.
Overview
3
3
years of professional experience
Work History
Client Service Representative
NVM Service Construction
07.2024 - Current
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Maintained accurate records and collaborated with operations to resolve service issues, enhancing client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Bartender
Room Bar Club
09.2023 - 08.2024
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Assistant Stock Manager
Sonae
11.2021 - 04.2022
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
Restaurant Waiter
Cabana Beach Bar
05.2022 - 09.2022
- Quickly reset and cleaned up tables to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers by displaying an enthusiastic attitude.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resident DJ
Cabana Beach Bar
05.2023 - 09.2023
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Entertained guests with music matching desired genres and tempo.
- Adjusted music plans based on crowd preferences and mood.
Education
Bachelor - Social Work
Instituto Politecnico De Beja
06-2024
Skills
- Strong Communication Skills
Able to convey information clearly and effectively, both in writing and verbally Skilled in active listening, which allows me to understand client needs, provide tailored solutions, and collaborate effectively within teams - Quick Learner
Adaptable and efficient in acquiring new knowledge and skills, which enables me to excel in various work environments I can quickly grasp complex concepts and apply them to real-world situations, improving productivity and performance
- Team Collaboration
Experienced in working with diverse teams to achieve common goals I foster a collaborative atmosphere by listening to others, offering support, and contributing positively to group dynamics, ensuring smooth workflow and achieving optimal results - Problem-Solving
Capable of identifying challenges and developing practical solutions My ability to think critically and approach problems from different angles helps in overcoming obstacles and delivering results in a timely manner
Interests
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Client Service Representative
NVM Service Construction
07.2024 - Current
Bartender
Room Bar Club
09.2023 - 08.2024
Resident DJ
Cabana Beach Bar
05.2023 - 09.2023
Restaurant Waiter
Cabana Beach Bar
05.2022 - 09.2022
Assistant Stock Manager
Sonae
11.2021 - 04.2022
Bachelor - Social Work
Instituto Politecnico De Beja
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