Dieter Gijsemans
Puurs
Summary
Hardworking candidate with knowledge of providing optimal customer experience. Experienced in delivering exceptional customer
service to guests and ensuring efficient operations in the cruise industry as well as the hospitality sector. Committed to developing
strong working relationships with all team members to promote and ensure optimal service delivery. Customer satisfaction and service
is an absolute passion.
Overview
20
20
years of professional experience
Work History
Owner
Samdie Antwerp BV
01.2023 - Current
- E-commerce activities on sales platform
International Host Dutch - English
Costa Cruises (Worldwide)
01.2019 - 12.2023
- Act as Point of reference for all assigned guests onboard, providing information and assistance on various fronts
- Handling complaints and follow-up on existing cases
- PR tasks, restaurant visits, escorting guests on excursions, and handling feedback
- Assisting and providing support in medical interventions due to language barriers
- Live Travel Talk IN/OUT for all guests on board in theater
- Close engagement with guests in dining room area and restaurants to generate feedback and optimize guest service.
- Promote participation satisfaction questionnaire for guests to optimize Net Promotor Score targets.
Restaurant Floor Manager
Daste bvba / Bowlingplanet Ekeren
Ekeren, VAN
01.2015 - 11.2018
- Arrange, manage and direct additional staff during peak hours on weekends.
- Managing reservations and calls for additional recreational services
- Supervising service in restaurant section
- Managing cash registers head waiters
Waiter
Bonaparte, Antwerp
01.2008 - 12.2014
- Processing all orders under pressure at full house events
- Providing support for the bar
- Coordinating private events such as Bachelor parties.
Front Desk Receptionist
Carnival Cruise Lines, Miami
01.2007 - 01.2008
- Providing information and support for various guest requests
- Handling complaints and follow-ups
- Administration
- Cabin inspections
- Handling cash payments and managing a $5000.00 USD cash register.
Hotel Front Desk Receptionist
City Inn Hotel, Deurne
01.2004 - 01.2007
- Booking reservations
- Guest check-in/out
- Answering phones
- Housekeeping administration and room inspections
- Night audit and closing procedures
- Bar support (if necessary)
- Advising on local attractions upon guest request.
Education
7th Specialization Year Secondary Education - Hotel Reception -
Provinciaal Instituut Piva
Antwerpen06.2003
Secondary Vocational Education Diploma - Hotel -
Coloma-Instituut-Secundair
Mechelen06.2002
1st Grade Secondary Education Certificate 'Social Technical Sciences' -
OLVP Bornem
Bornem06.2001
Skills
- High-end Guest Service
- Teamwork
- Attention to Detail
- Adaptability
- Driven and Determined
- Public Speaking
- Positive Attitude
- Understanding Customer Needs
Professional Overview
Hardworking candidate with knowledge of providing optimal customer experience. Experienced in delivering exceptional customer service to guests and ensuring efficient operations in the cruise industry as well as the hospitality sector. Committed to developing strong working relationships with all team members to promote and ensure optimal service delivery. Customer satisfaction and service is an absolute passion.
Personal Information
Title: FLIGHT ATTENDANT
Timeline
Owner
Samdie Antwerp BV
01.2023 - Current
International Host Dutch - English
Costa Cruises (Worldwide)
01.2019 - 12.2023
Restaurant Floor Manager
Daste bvba / Bowlingplanet Ekeren
01.2015 - 11.2018
Waiter
Bonaparte, Antwerp
01.2008 - 12.2014
Front Desk Receptionist
Carnival Cruise Lines, Miami
01.2007 - 01.2008
Hotel Front Desk Receptionist
City Inn Hotel, Deurne
01.2004 - 01.2007
7th Specialization Year Secondary Education - Hotel Reception -
Provinciaal Instituut Piva
Secondary Vocational Education Diploma - Hotel -
Coloma-Instituut-Secundair
1st Grade Secondary Education Certificate 'Social Technical Sciences' -
OLVP Bornem
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