DIDIER IBANGA Customer Relation M
Aalst
Summary
Experienced with building and maintaining strong customer relationships. Utilizes effective communication and problem-solving skills to address client needs and enhance satisfaction. Track record of leading teams and implementing processes that improve customer retention.
Overview
7
7
years of professional experience
Work History
Customer Relations Manager
1XBET
01.2023 - 12.2024
- Manage the emergency chat, email and call system ensuring registration, documentation and closing of accounts.
- Search for active social media channels and contact them for paid digital advertising through their Facebook, TikTok, Instagram and YouTube pages with a monthly budget of $100,000, which generates approximately $450,000 in monthly revenue
- Creating promo codes and short links for customers and tracking posts on their channel
and taking statistics for the monthly report - Resolving complaints, refunding money and adjusting invoices
to build customer loyalty - Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Customer Representative
LIBERTEX
03.2020 - 01.2023
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Customer Service Representative (Team Leader)
LIME/UBER
02.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Business Administration - Business
KROK UNIVERSITY
KYIV06-2018
Skills
- Strong work ethic
- Microsoft Excel
- Research
- Zendesk
- Admin Tool
- Contract negotiation
- CRM software
- Multitasking
- Conflict resolution
- Call center experience
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Upper intermediate (B2)
Dutch
Beginner (A1)
Timeline
Customer Relations Manager
1XBET
01.2023 - 12.2024
Customer Representative
LIBERTEX
03.2020 - 01.2023
Customer Service Representative (Team Leader)
LIME/UBER
02.2018 - 03.2020
Bachelor of Business Administration - Business
KROK UNIVERSITY
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