DIANN MORRISON SEVRIN
Bredene
Summary
Dynamic people person with a proven track record at excelling in client relations and project management. Spearheaded innovative strategies that enhanced efficiency and reduced costs. Adept at mentoring teams and utilizing data analysis to drive performance improvements, achieving significant results in operational effectiveness.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
PLANNING & BUDGETING ASSOCIATE
PANAMA CITY
11.2021 - 07.2024
- Identifying and developing portfolio solutions for my clients, provide comprehensive reports and in-depth counseling on current, planned, and past performance in security, insurance, and banking.
- Review business operation and budgets to determine compliance and validity of requirements.
- Developing and implementing business plan with short term and long term out looks.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Mentored junior staff, promoting skills development and knowledge sharing.
- Developed and implemented operational strategies to enhance service efficiency.
- Collaborated with cross-functional teams to align project objectives with organizational goals.
Private Academic Tutor
Freelance
08.2019 - 07.2021
- Provided over 180 hours of private tutoring for 10 students grades 4-9 in Integrated Science, Biology, Mathematics, English Language Arts, Social Studies, reading and writing.
- Designed a homework/learning helper guide for parents to help their children positively, manage expectations, make learning more engaging and provide a positive learning experience for both parent and students.
- Improve student’s comprehension and their grades by up to 20% in exams and assignments.
- Improved overall academic performance by providing constructive feedback on assignments and assessments.
- Utilized various educational tools and resources to enhance student engagement and understanding.
- Developed individualized lesson plans to address diverse learning needs of students.
- Adapted teaching methods based on student responses to optimize learning outcomes.
- Conducted assessments to evaluate student performance and identify areas for improvement.
- Developed individualized learning plans based on student needs and academic goals.
- Implemented engaging instructional strategies to enhance student understanding of complex subjects.
SALES EXECUTIVE/ CUSTOMER SERVICE REPRESENTATIVE
Alorica
08.2017 - 02.2019
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Managing large amount of incoming calls.
- Answering and assessing customer’s queries to achieve satisfaction.
- Developed and maintained relationships with key clients to enhance customer satisfaction and loyalty.
- Executed targeted sales strategies to exceed revenue goals and drive market penetration.
Education
Diploma - ISO 27701 - Data Protection And Privacy Informati
Alison Courses
11-2025
Certified Information Technology and Programming Course -
EITCI Academy
Belgium12.2023
BBA - Business Administration And Management
University of The People
Pasadena, California09.2023
Skills
- Computer literate in Microsoft, Access, Excel, Internet Explorer
- Perform editorial and editorial operations support tasks
- Routing & Switching
- Format proofreading, prepress checks, small proofreading jobs
- Coaching and mentoring
- Conflict resolution
- Creative writing
- Research and analysis
- Data protection
- Client relations
- Project management
Certification
- GSCE Biology
- Chemistry
- Pure Mathematics
- GSEC English Language
- Mathematics
- Biology
- Family Resource Management
- Social Science
- Physics
- Food, Nutrition and Health
- Human and Social Biology
- Clothing Textile & Fashion
Timeline
PLANNING & BUDGETING ASSOCIATE
PANAMA CITY
11.2021 - 07.2024
Private Academic Tutor
Freelance
08.2019 - 07.2021
SALES EXECUTIVE/ CUSTOMER SERVICE REPRESENTATIVE
Alorica
08.2017 - 02.2019
Diploma - ISO 27701 - Data Protection And Privacy Informati
Alison Courses
Certified Information Technology and Programming Course -
EITCI Academy
BBA - Business Administration And Management
University of The People