Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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DIANN MORRISON SEVRIN

DIANN MORRISON SEVRIN

Bredene

Summary

Experienced administrative professional with over 6 years of experience supporting a team of 20+ staff members. Skilled in multitasking and managing multiple projects simultaneously, collaborating effectively with facility management and IT departments. Recognized for exceptional public-facing interactions with clients, customers, vendors, and service providers. Tech-savvy individual committed to achieving operational efficiency, maintaining high customer satisfaction, and fostering loyalty through strong communication and empathy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Private Academic Tutor

Freelance
08.2019 - Current
  • Provided over 180 hours of private tutoring for 10 students grades 4-9 in Integrated Science, Biology, Mathematics, English Language Arts, Social Studies, reading and writing.
  • Designed a homework/learning helper guide for parents to help their children positively, manage expectations, make learning more engaging and provide a positive learning experience for both parent and students.
  • Improve student’s comprehension and their grades by up to 20% in exams and assignments.
  • Improved overall academic performance by providing constructive feedback on assignments and assessments.
  • Utilized various educational tools and resources to enhance student engagement and understanding.
  • Developed individualized lesson plans to address diverse learning needs of students.
  • Adapted teaching methods based on student responses to optimize learning outcomes.
  • Conducted assessments to evaluate student performance and identify areas for improvement.
  • Developed individualized learning plans based on student needs and academic goals.
  • Implemented engaging instructional strategies to enhance student understanding of complex subjects.

PLANNING & BUDGETING ASSOCIATE

PANAMA CITY
11.2021 - 07.2023
  • Identifying and developing portfolio solutions for my clients, provide comprehensive reports and in-depth counseling on current, planned, and past performance in security, insurance, and banking.
  • Review business operation and budgets to determine compliance and validity of requirements.
  • Developing and implementing business plan with short term and long term out looks.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Mentored junior staff, promoting skills development and knowledge sharing.
  • Developed and implemented operational strategies to enhance service efficiency.
  • Collaborated with cross-functional teams to align project objectives with organizational goals.

SALES EXECUTIVE/ CUSTOMER SERVICE REPRESENTATIVE

Alorica
08.2017 - 02.2019
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Managing large amount of incoming calls.
  • Answering and assessing customer’s queries to achieve satisfaction.
  • Developed and maintained relationships with key clients to enhance customer satisfaction and loyalty.
  • Executed targeted sales strategies to exceed revenue goals and drive market penetration.

Education

Certified Information Technology and Programming Course -

EITCI Academy
12.2023

BBA - Business Administration And Management

University of The People
Pasadena, California
09.2023

Certified Customer Service Course - Customer Relation Management

Dunoon Park Technical
05.2016

Skills

  • Computer literate in Microsoft, Access, Excel, Internet Explorer
  • Perform editorial and editorial operations support tasks
  • Routing & Switching
  • Format proofreading, prepress checks, small proofreading jobs
  • Coaching and mentoring
  • Conflict resolution
  • Creative writing
  • Research and analysis

Certification

  • GSCE Biology
  • Chemistry
  • Pure Mathematics
  • GSEC English Language
  • Mathematics
  • Biology
  • Family Resource Management
  • Social Science
  • Physics
  • Food, Nutrition and Health
  • Human and Social Biology
  • Clothing Textile & Fashion

LANGUAGES

English Native {C2}
Spanish Bilingual {B1}
French {A1}

Timeline

PLANNING & BUDGETING ASSOCIATE

PANAMA CITY
11.2021 - 07.2023

Private Academic Tutor

Freelance
08.2019 - Current

SALES EXECUTIVE/ CUSTOMER SERVICE REPRESENTATIVE

Alorica
08.2017 - 02.2019

Certified Information Technology and Programming Course -

EITCI Academy

BBA - Business Administration And Management

University of The People

Certified Customer Service Course - Customer Relation Management

Dunoon Park Technical

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DIANN MORRISON SEVRIN