Diane Annie DE SOUZA

• Contacted the citizen to offer him help with filling out their tax return
• Set and save appointments in the calendar
• Carried out day-day-day duties accurately and efficiently.

• Welcome and explain the concept of the games arcade to customers
• Sell credit cards and cash them out
• Handle customers complaints with empathy and calm
• Ensure the filling of tickets in each game machine and the proper functioning of the room
• Restocking and distribution of prizes to winning customers

• Managed the stock and Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Served customers and followed outlined steps of service.
• Bring every order back online from stock to customers

• Managed incoming and outgoing calls, informed citizens about the various measures of the covid-19 case monitoring center
• Dealed with complaints with empathy, completed citizen files according to scripts and helped them book an appointment online for their PCR test
• Actively participated en trainings and meetings on updating the new covid-19 unit rules

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Offered potential new customers a price comparison meeting with PROXIMUS and benefits to help guide purchasing decisions.

• Greeted customers and helped with product questions, selections and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Droved team revenue totals by bringing in top sales numbers

• Used coordination and planning skills to achieve results according to schedule.
• Persuading citizens and have media surveys completed at home

• Restocking, anti-theft and storage of clothes

• Production, bottling of flavored alcohols at the factory
• Management, delivery of orders
• Participation in festivals of Liège, Namur, Charleroi, and Brussels

• Management of the director's emails and diary
• Assistance in the organization of meetings, congresses and drafting of reports

VIP/business events, congresses, concerts, sporting events, TV show

• Participating in the setting up of the event
• Welcoming and registering participants
• Providing information and assistance
• Distributing gadgets and information materials