Diane Mukasine
Brussels
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk Support position. Gained a comprehensive understanding of computer hardware, networking protocols, and technical support procedures through COMPTIA A+ training. Extensive knowledge of using and troubleshooting various computer issues and equipment.
Overview
4
4
years of professional experience
Work History
Help Desk Support
Access Bank Rwanda
07.2018 - 08.2019
- Diagnosed and troubleshot hardware, software and network issues.
- Resolved complex technical issues with innovative solutions, contributing to significant reduction in downtime.
- Contributed to development of disaster recovery plans, ensuring business continuity in event of data breach or system failure.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in dynamic work environment.
Internship Student
Programmage Ltd
02.2015 - 05.2015
- Created look, features of website and Designing layout and Editing website content.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Education
COMPTIA A+ Certification -
Udemy
Online04.2024
Bachelor of Science - Information Technology And Management
Adventist University of Central Africa
Rwanda2019
High School Diploma -
Saint Kizito Save
Rwanda08.2014
Skills
- Software Patches
- Hardware Evaluations
- Technical Troubleshooting
- Network Connectivity
- Software Installation
- Remote Support
- Attention to Detail
- Incoming Call Management
- Customer Service
Languages
French
Advanced (C1)
anglais
Bilingual or Proficient (C2)
Timeline
Help Desk Support
Access Bank Rwanda
07.2018 - 08.2019
Internship Student
Programmage Ltd
02.2015 - 05.2015
COMPTIA A+ Certification -
Udemy
Bachelor of Science - Information Technology And Management
Adventist University of Central Africa
High School Diploma -
Saint Kizito Save
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