Denisa Sulica

Oversee operations of a 170-room / 680-bed international property generating ~€7M annual revenue, maintaining 85%+ occupancy in a high-volume environment.

• Lead and coordinate a multicultural team of 30+ employees (26 FTE) across Front Office, Maintenance and Food & Beverage while overseeing outsourced housekeeping operations
• Report directly to the Regional Director, representing the property during operational reviews and strategic discussions
• Recruit and hire team members across departments, including Assistant Manager positions
• Monitor and control operational cost budgets across staffing, housekeeping, linen and F&B departments
• Reduced F&B cost of sales from 40% to 28% through operational monitoring and cost control initiatives
• Optimise workforce planning through flexible scheduling and student workforce allocation based on occupancy and operational demand
• Supervise operational processes and implement improvements through department supervisors and assistants
• Coordinate facilities management and external service providers to ensure operational continuity
• Adjust housekeeping planning and room allocation strategies to control operational costs during periods of rising supplier prices
• Organise operational workflows for group arrivals and peak guest flows, adapting check-in processes depending on group size and type
• Handle complex guest situations and complaints while supporting team members, balancing operational priorities and service expectations
• Operate in a highly international environment, serving global guests and leading multicultural teams
• Support ancillary revenue optimisation, including parking pricing, upselling initiatives, lockers and guest services
• Manage operations in a high-volume international hospitality environment serving both individual travellers and tour operator groups

• Supported full hotel operations with a focus on team supervision, training, and quality assurance.
• Led the 15-person Front Office team: recruitment, onboarding, scheduling, performance reviews, and conflict resolution.
• Played a key role in maintaining cross-departmental coordination (Housekeeping, Maintenance, F&B), helping ensure consistency and efficiency.
• Took ownership of key operational processes including shift handovers, payroll reporting, and daily room quality checks.
• Facilitated communication between the hotel team and HQ, ensuring updates, audits, and initiatives were implemented clearly and on time.
• Stepped in during the Hotel Manager’s absence, maintaining operations and guest service continuity.

• Managed guest check-ins and service recovery while mentoring new team members and supporting reception operations.
• Helped train junior staff and establish consistent front desk routines and service standards.
• Provided cross-departmental support during busy periods, contributing to team flexibility and guest satisfaction.