Delight Umah
Dubai
Summary
Dynamic and results-driven waiter with a proven track record at Hugo Argentina Grill, recognized for enhancing customer satisfaction and increasing sales through effective upselling. Skilled in safe food handling and team collaboration, I excel in creating memorable dining experiences while maintaining order accuracy and efficiency during peak hours.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waiter
Hugo Argentina Grill
01.2025 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waiter/ Runner
Jakom Restaurant
12.2022 - 01.2025
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Communicated with kitchen staff to enable accurate food preparation.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
Nene Chicken
09.2021 - 12.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Education
High School Diploma - Science
Archdeacon Memorial
Anambra,Nigeria 06.2016
Skills
- Safe food handling
- Order accuracy
- Table setting
- Decision-making
- Team collaboration
- Food presentation
- Professional appearance
- Food handling safety
- Cash handling
- Memory retention
Languages
English
Advanced (C1)
Certification
Food Safety L3
Timeline
Waiter
Hugo Argentina Grill
01.2025 - Current
Waiter/ Runner
Jakom Restaurant
12.2022 - 01.2025
Waiter
Nene Chicken
09.2021 - 12.2022
High School Diploma - Science
Archdeacon Memorial
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