Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Delia Suceveanu

Antwerp,VAN

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Waitress

Bar D’Henri
04.2025 - 08.2025
  • Provided exceptional customer service by attentively taking and delivering orders.
  • Assisted with menu knowledge, effectively answering customer inquiries about food and beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Customer Service Representative

Concentrix
01.2022 - 08.2024
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized CRM software to track customer interactions and ensure timely follow-up on requests.
  • Collaborated with team members to streamline communication processes, enhancing overall service delivery.
  • Adapted quickly to new systems and procedures, improving personal efficiency in handling customer queries.
  • Demonstrated strong problem-solving skills by addressing customer complaints and providing effective solutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Restaurant Waiter

Bistro Moo, Iasi
02.2021 - 06.2021
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Trained new team members on service standards and operational procedures.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Maintained cleanliness and organization in dining area to enhance guest experience.

Barista

Palas Mall
05.2020 - 12.2020
  • Crafted high-quality beverages consistent with company standards and customer preferences.
  • Operated espresso machines and brewing equipment efficiently to maximize productivity.
  • Maintained cleanliness and organization of workstations to comply with health regulations.
  • Managed inventory levels, restocked supplies, and minimized waste effectively.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

Master of Social Work -

“Petre Andrei” Private University
07-2027

Bachelor - Social Work

“Petre Andrei” Private University
Iasi, Romania
07-2025

High School Diploma -

“Octav Bancila” National College of Arts
Iasi, Romania
06-2020

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Hospitality service expertise
  • Menu recommendations
  • Memory retention

Languages

English
Upper intermediate (B2)
Romanian
Bilingual or Proficient (C2)

Timeline

Waitress

Bar D’Henri
04.2025 - 08.2025

Customer Service Representative

Concentrix
01.2022 - 08.2024

Restaurant Waiter

Bistro Moo, Iasi
02.2021 - 06.2021

Barista

Palas Mall
05.2020 - 12.2020

Master of Social Work -

“Petre Andrei” Private University

Bachelor - Social Work

“Petre Andrei” Private University

High School Diploma -

“Octav Bancila” National College of Arts

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Delia Suceveanu