Daria Hellemeier
Berlin
Summary
Accomplished professional with more than 10 years of experience across digital marketing, technical account management, quality assurance, and L&D. Demonstrated expertise in leading projects, crafting client-centric solutions, and addressing complex technical challenges. Extensive background in servicing clients across multiple industries, including gaming, e-commerce, and real estate, delivering customized solutions that drive customer satisfaction.
Overview
10
10
years of professional experience
Work History
Technical Key Account Manager
Adjust GmbH
09.2019 - 11.2024
- Provided technical guidance to mobile app publishers across diverse verticals, including gaming, e-commerce, health, real estate, travel and banking, in English, Ukrainian, and Russian
- Resolved technical issues related to implementation, analytics, debugging, and security
- Delivered tailored training sessions and workshops for client teams
- Mentored new hires, providing resources to facilitate successful and quick onboarding
- Reported technical and UI bugs and submitted feature requests to product teams
- Collaborated with the Localization team to improve translations of Help Center articles
Product Knowledge Manager
Adjust GmbH
04.2022 - 06.2022
- Contributed actively to the development of an external educational platform for new and existing clients
- Designed customized learning paths for various client roles and backgrounds to align with business goals
- Collaborated with instructional and motion designers to create scripts, storyboards, and media for educational videos
- Partnered with Customer Success, Support, and Sales teams to identify client pain points and address them through tailored learning materials
- Created and maintained internal employee learning materials, monitored course engagement, and tracked completion rates
- Updated existing learning materials to ensure relevance and accuracy
Quality Analyst
Majorel (as Google Vendor for Google Ads)
11.2015 - 08.2019
- Analyzed written and verbal interactions between agents and customers in Ukrainian
and Russian to ensure adherence to quality, Client's policies and procedures - Provided effective and constructive feedback to agents and created timely action
plans to ensure continuous improvement - Prepared reports for management and the Client (business reviews, extra deepdives
and reports upon manager's request, etc) - Worked closely with Team Leaders and Operations Managers to identify knowledge
gaps and create educational materials - QA Team Lead back-up (second in command):
- meeting the Client for weekly governance
- assisting Quality Ops Lead and ensure Quality Manager that all tasks are being carried out
- managing Quality team and resolving ad hoc requests of my team members
- leading internal Client's projects with Quality team involvement
- constantly seeking for internal processes improvement
Customer Service Representative
Majorel (as Google Vendor for Google Ads)
06.2014 - 10.2015
- Delivered support for Google Ads customers via phone, chat, and email in Ukrainian, Russian, and English
- Resolved technical issues and optimized customer accounts to enhance advertising performance and ROI
- Worked towards KPIs with a strong focus on customer satisfaction and first-time resolution (above 95%)
- Participated in internal client projects to improve processes and outcomes
Education
Master of Science - International Business
Cracow University of Economics
Cracow, Poland06-2014
Bachelor of Science - International Economics
Igor Sikorsky Kyiv Polytechnic Institute
Kyiv, Ukraine06-2012
Skills
- Technical Problem Solving
- Project and People Management
- Client Relationship Building
- Learning & Development Strategy
- Content Creation & Editing
- Cross-Functional Collaboration
Accomplishments
- Led the creation of three strategic projects at Adjust (internal and external), enhancing team workflows and providing additional tools that significantly boosted productivity and improved client communication efficiency
- Initiated improvements to external API tools and SDK
- Drove enhancements in partner integration, as well as updates to product, UI, and external documentation
Technologies
Tools: Terminal, Jira, Confluence, GitHub, Salesforce, Asana, Slack, Google Cloud Services
Platforms: iOS, Android, MacOS, Windows, CTV, Consoles
Languages
English
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Polish
Upper intermediate (B2)
German
Intermediate (B1)
Timeline
Product Knowledge Manager
Adjust GmbH
04.2022 - 06.2022
Technical Key Account Manager
Adjust GmbH
09.2019 - 11.2024
Quality Analyst
Majorel (as Google Vendor for Google Ads)
11.2015 - 08.2019
Customer Service Representative
Majorel (as Google Vendor for Google Ads)
06.2014 - 10.2015
Master of Science - International Business
Cracow University of Economics
Bachelor of Science - International Economics
Igor Sikorsky Kyiv Polytechnic Institute
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